GaiaPortal does not open

[Andrey_Korobko]

GaiaPortal does not open.
The problem appeared spontaneously
Permission rule for access to the firewall is allowed.
Browser blank page.
When you try to connect to the portal, the following messages appear in the firewall logs:
Dec 19 14:07:26 2019 CPGW-1 ipstcl2: evaluateBinding: libdb error Couldn't connect to /tmp/xgets: Permission denied
Dec 19 14:07:26 2019 CPGW-1 ipstcl2: evaluateBinding: libdb error Couldn't connect to /tmp/xgets: Permission denied
Dec 19 14:07:26 2019 CPGW-1 ipstcl2: RBA error - permission denied
Dec 19 14:07:26 2019 CPGW-1 ipstcl2: evaluateBinding: libdb error Couldn't connect to /tmp/xgets: Permission denied
Dec 19 14:07:26 2019 CPGW-1 ipstcl2: evaluateBinding: libdb error Couldn't connect to /tmp/xgets: Permission denied
Dec 19 14:07:26 2019 CPGW-1 ipstcl2: RBA error - permission denied

What to do with it? How to regain access to the GaiaPortal

Tell me please!

[Nick_Doropoulos]

Hi Andrey,

A few questions if you don't mind:

- Are you aware of any changes that might have taken place recently?

- Does the issue occur across multiple browsers?

- Is Javascript enabled on your browser? If not, could you please enable it with this link (https://www.enable-javascript.com/) and try again?

- Is it 443 that the portal is listening on or have you configured a different port?

- Have you run a packet capture while trying to connect? If so, what were the results?

- Is the affected device an IP appliance by any chance? If so, it might be worth following sk39093.

I hope this helps.

[Andrey_Korobko · Accepted solution]

Thanks for the help, the problem is solved by sk106325