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Stelios
Contributor
‎2020-06-26 11:09 AM

Fingerprint authentication issue

I upgrade the GW from r77.30 to r80.10 using upgrade tools (CCSE - Lab) and the smartconsole find different fingerprint.

The issue remains even if I reset the key from webGui.

 

Any thoughts? 

Thank you.

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3 Replies
PhoneBoy
Admin
Admin
‎2020-06-26 01:04 PM

How precisely did you verify this?
Note that a new version of SmartConsole won't recognize fingerprints that were "approved" in previous versions.
That means: first time you connect, you will always get the fingerprint prompt.
In any case, this is expected behavior.
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Stelios
Contributor
‎2020-06-27 04:36 AM
In response to PhoneBoy

There is any solution to fix this? I can't sign in to smart console at the moment.
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PhoneBoy
Admin
Admin
‎2020-06-27 05:04 PM
In response to Stelios

Screenshots of exactly what you're seeing would help.
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