Error 00351 - SMB Appliance

[SriniKrish]

Hi Guys,

I received the attached error on my Quantum 1530 spark appliance. I did go through few other posts in the forum and don't see a resolution at all which is a shame given the number of people who have reported this.

fixes that did not work

1. RE-initialize internal cert failed

https://community.checkpoint.com/t5/SMB-Gateways-Spark/sk100610-Error-has-occurred-while-applying-th...

2. No user of user groups in the threat prevention exceptions

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

3. apparently fixed in version R80.20.20, but I am already at 20.40

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

4. configuration duplication : couldn't find any in my configs.

Appreciate any directions here. The device is not able to install any updates at all.

Best regards

Srini

[Chris_Atkinson]

Has the device been reset to factory defaults or reflashed via USB and restored from a backup?

Failing the above please work the issue with TAC to determine a solution or RMA if needed.

[SriniKrish]

Thanks for the reply Chris,

My concern would be what prompted it and what can I do to avoid it. Yes, I haven't factory reset yet but looks like HW related if thats the fix and warrants a RMA as perm fix.

Bigger worry is, a partner is considering deploying this across 20 smaller sites. wouldn't wanna go through the flash or RMA pain for them.

Cheers

Srini

[the_rock]

Its possible just that one could be bad...

[SriniKrish]

I can only hope so. I will give it a try and let you guys know how I go.

thanks for your inputs.

Much appreciated !

Cheers

Srini

[the_rock]

I feel your frustration about it, but unfortunately, those things happen...we can only hope its one bad appliance.

[the_rock]

I agree with Chris 100%, I would do the same.