Cannot fetch license information due to a network error. Refer to sk114615 with error id:14

[shopworld]

Hi,

We have a CMA with 2 gateway clusters running on R80.20. The license on these is set to expire => never, however when I push the policy it fails and gives me an error "Cannot fetch license information due to a network error. Refer to sk114615 with error id:14". Went through the sk document and it doesn't give me any pointers except that it is a network error which I dont think is the case. Please advise.

[Tal_Paz-Fridman · Accepted solution]

Did you follow the connection checklist at the bottom of the SK?

If it persists I suggest opening a ticket with TAC:

[the_rock · Accepted solution]

I would certainly confirm settings @Tal_Paz-Fridman pointed out from the sk itself. Make sure DNS settings are valid and all "entities" have correct external connectivity.

Best,

Andy

[shopworld]

Thanks all. The issue auto resolved. There were some broader network issues at the time this happened.

[the_rock]

Thanks for letting us know!