Backup stucks at 99%

[Franktum]

Hi,

We got a 26k appliance (VSX) with R80.40 Take 173. There is a task to make a backup and send it through FTP but the process is blocked:

Gateway:0> show backup status
Performing ftp backup
Step: Uploading Backup File
Progress: 99%

Tonight (we have to do it in a maintenance windows as the appliance is very critical) we'll follow the steps from sk100403. My doubt is, if those steps fail, cpstop; cpstart would be enough or do we have to reboot the whole machine?

Thanks

[just13pro]

I tried the SK mentioned above, the backup works immediately without have to reboot or cpstop;cpstart

[the_rock]

Yup, cpstop; cpstart is enough. I followed that sk before and works fine.

Best,

Andy

[Franktum · Accepted solution]

Thanks for your answers!. The problem was fixed by deleting the /var/CPsnapshot/tmp/backup_util.lock file. No need to reboot the machine or cpstop; cpstart.

Regards

[the_rock]

Thats perfect, even better if you did not need cpstop/cpstart.

Best,

Andy