Watch Tower will not start on new Pixel 8

[Cyrill_Kaspar]

Dear Fellow-Mates

As I wanted to always stay up to date with my Android smartphone, I chose to buy a Pixel 8. 

It works neatly as far as I can tell until now BUT: Watch Tower App would not start. It just shows the CP icon and freezes.

I never had problems on my old Samsung Galaxy S21 FE.

My question: has anyone had problems with a Pixel phone and Watch Tower so far?

Best regards

Cyrill

PS: I found a colleague of mine with a Pixel 8. He tried to install and launch Watch Tower with the same outcome: Frozen (iCe Princess)

[Chris_Atkinson]

I don't recall having difficulties with all my Pixel devices though I'm yet to jump up to the Pixel 8.

If the issue is ongoing please reach out to TAC for help on this.

[Cyrill_Kaspar]

Hi Chris

Thanx for the reply.

No improvement whatsoever on the Pixel. Uninstalled, rebooted, installed, rebooted, with or without internet connectivity -> all the same. 

I'll try to escalate over our partner as I myself do not have the possibility/authorization to contact CP directly.

Just for completeness here's the frozen screen image:

[the_rock]

Just an idea...I actually had Android phone while back when I worked for another company, maybe try below for watch tower app?

Andy

https://www.avg.com/en/signal/how-to-clear-cache-on-android-phones

[Cyrill_Kaspar]

Hi again Andy

Looks a little different in Pixel but I tried that before: clear cache and clear data... but WT still refuses to show more than its icon.

[the_rock]

If that fails, I got nothing else, sorry : - (

Andy

[the_rock]

I used Watch Tower on Iphone (cause thats only phone I ever had lol), but as Chris said, if there is an issue, it might be worth checking with TAC.

Best regards,

Andy

[Cyrill_Kaspar]

Thanx 2 u 2

On uPhone or Samsung there were no issues neither.

Little disappointed that with native Android it stopped working... 

[Cyrill_Kaspar · Accepted solution]

Dear Mates 

Olga, SMB Gateway WEB UI team leader, stated that presumably the issue will be fixed with the upcoming version of Watch Tower in a couple of weeks.

Thanx for all the replies and support.

Greetingz
Cyrill

[the_rock]

Thats awesome news, thanks for sharing...happy holidays!

Andy