WAN Probing failed - no internet

[Bazz_Tars]

Hello

Currently trying to install a 1570 R80.20 but unable to connect to the internet

Connection as follows

internet 1

WAN

Static IP 41.x.x.26

GW         41.x.x.25

255.255.255.252

DNS as provided from the ISP

default route was created automatically was I added the GW into the WAN connection

- the 1570 and WAN GW (ISP) is directly connected via RJ45

I can not even ping from the firewall to the GW and then since this is cloud managed the 1570 cant get to the smart-1 cloud

I also gave my laptop the same static IP address 41.x.x26 and connect directly to ISP via RJ45

I was able to ping the GW and get out onto the internet

so for the strange part

From the LAN subnet  192.168.10.x I am able to get to the internet

I would leave as is for awhile if it was locally managed but I need the firewall to  contact smart-1 cloud to get updated access policies

I have to role back to old solution for now

Any ideas ? Could it be a firmware issue

Thank you

[G_W_Albrecht]

Tried R80.20.35 yet ? And it worked with local management ?

[Bazz_Tars · Accepted solution]

Hi

Nope will upgrade to that version
Initial out the box setup the WAN link light would come on once plugged into my router and then the port would go dead - my router said not Ethernet cable plugged in - did all the standard cable checks etc..
Only when I plugged directly into LAN1 and ran through the setup wizard did the link come up - after that it was stable
and was able to setup cloud management
But now this issue when connecting into the client ISP WAN router

Thanks

[G_W_Albrecht]

Without first time wizard nothing works - but that is in the docs...

[Bazz_Tars]

Hi

Firmware seems to have done the trick

thank you