one of our clients has seven 1570 SMB appliances and they were configured by someone who has left the company.
we are having an issue with one of the gateways which was connected just to find out that there is a Pre Manual rule at the top which is managed by cloud services and blocking all internet traffic as per attached.
All devices are managed by SMP, but on smb management portal, I cannot find the block rule. I have tried to uncheck the box (Manage in SMP) so firewall blade and access policy are not managed from cloud but it does not let me edit Pre manual rules and I cannot find where these rules are defined on the portal. access rules and URL sections are empty in the portal.
I have also tried disabling cloud services and enabling them again but the rule cannot be edited at all.
any suggestions please?