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Adriel
Participant
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SMB 1800 - Download Backup Issue

Hello

I'm getting an error message when trying to download the backup taken from the SMB 1800 Appliance. Error below for reference.

Assistance will be appreciated.

 

 

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1 Solution

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--Jay--
Participant

The issue occurred when running this version:
R81.10.05 (996001301)

Upgraded to below version , in which it is resolved :
R81.10.07 (996001430)

View solution in original post

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7 Replies
PhoneBoy
Admin
Admin

This doesn't look exactly the same, but might be worth double-checking this: https://supportcenter.checkpoint.com/supportcenter/portal?action=portlets.SearchResultMainAction&eve... 
Otherwise, I suggest opening a TAC case for this.

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G_W_Albrecht
Legend
Legend

@PhoneBoy  @_Val_ 

Can you move this to the SMB forum ?

CCSE CCTE CCSM SMB Specialist
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PhoneBoy
Admin
Admin

Surprised I didn't do this when responding to the message 😬

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--Jay--
Participant

Having the same issue here. 
Download of backup zip file using the SMB 1550 Web interface fails with error, like:

"[{"type":"rpc","result":{"messages":{"fullMessages":{"systemError":[{"type":"system_error","msgParams":[],"code":"CODE_SYS_ERROR","text":"Web server error"}]},"systemError":["Web server error"]},"data":[],"success":false},"tid":32}]" 

Did you ever found out the reason for the error?

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G_W_Albrecht
Legend
Legend

Did it work before (with the same firmware version) ? Is the newest firmware installed (R81.10.07 Build 996001430) ?

CCSE CCTE CCSM SMB Specialist
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--Jay--
Participant

The issue occurred when running this version:
R81.10.05 (996001301)

Upgraded to below version , in which it is resolved :
R81.10.07 (996001430)

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G_W_Albrecht
Legend
Legend

Very good !

CCSE CCTE CCSM SMB Specialist
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