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mischelw
Contributor

Problem loading rule base or any blade page on CP790

Hello,

Suddenly i cannot load anymore the pages to change rules on my cp790. i get an error

Screen Shot 2021-02-20 at 14.59.45.png

Please advise what needs to be done.

6 Replies
PhoneBoy
Admin
Admin

Contacting the TAC seems like the next step.

mischelw
Contributor

I did. Still waiting for some kind of help as I’m afraid now to touch anything not to get things worse... thank you

PhoneBoy
Admin
Admin

You might drop to expert mode on the CLI and see if any of the file systems are full with a df.
/tmp or /storage being full could be problematic.

mischelw
Contributor

df looked OK on all relevant folders (less than 70% on the highest ones...

Anyhow, TAC advices to upgrade the firmware (seems that the "check updates" doesn't show small HF releases). that solved the problem.

All good now, thank you for the follow up.

Willy.

PhoneBoy
Admin
Admin

True, the HF releases of SMB firmware do not show in the UI as an update.
You have to apply them manually.

the_rock
Leader
Leader

I dont mean this to sound funny at all, but there are literally 4 things that can be done on those smaller devices...upgrade, reboot, reinstall and/or rma, thats it : )

Andy

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