Create a Post
cancel
Showing results for 
Search instead for 
Did you mean: 
Ted_Serreyn
Contributor

Licensing issues with new 1500s

 anyone else seeing issues with newly purchased 1500 appliances not having their support blades attached?

 

The boxes are showing up with support in user center, but annual blades are all unlicensed even though it was all purchased as a bundle?

 

I have a ticket open with account services.

0 Kudos
9 Replies
Maarten_Sjouw
Champion
Champion

Did you do a Activate license locally on the box? A embedded box is different from normal gateway in the thing that you need the license locally activated, central licensing does not work for them.

Regards, Maarten
0 Kudos
Ted_Serreyn
Contributor

Yes I am aware how to license a SMB box.  I have been using them all the way back to the 100 series.  This is failing.  I am just curious if anyone else is experiencing the problem on recently purchased boxes in the last 90 days.

0 Kudos
G_W_Albrecht
Legend
Legend

If the boxes show in UC with support but no services licensing must fail - Account Services is the only one able to help in such cases. And yes, strange things do happen often with licenses 😎

0 Kudos
Ted_Serreyn
Contributor

Yep, and that is why a ticket is opened.  My question is more if anyone else is seeing this which would mean the problem is the process on the backend or is it just my two orders that I saw this on.

0 Kudos
G_W_Albrecht
Legend
Legend

This looks just like a typical licensing issue to me, and i have heard nothing about 1500s and such a problem recently.

0 Kudos
Ted_Serreyn
Contributor

I must be lucky and haven’t seen this issue on newly purchased appliances, only renewals.

0 Kudos
G_W_Albrecht
Legend
Legend

Yep. There they are most frequent 😉. Licensing is more a manual task, and you could have bought the same unit with 1 -3 years license.

0 Kudos
Chris_Atkinson
Employee
Employee

Are you unable to retrieve the activation file from usercenter for offline activation or is online activation via Web UI failing?

0 Kudos
Ted_Serreyn
Contributor

Both local activation is failing and there are no blades to activate online for downloading for offline activation.  My guess is this is a backend problem, and I was look8ng to see if anyone else was seeing it on recently purchased appliances.

0 Kudos