Firewall Applicance model 1450 missing the connection.

[wislleym]

Hello, gentlemen. We have an SMS with R80.10 and some model 1450 APPLIANCE remote firewalls.

Checking the Smart Console on the GATEWAYS & SERVERS tab notices some firewalls with an X in red in the STATUS column and in the USAGE CPU column nothing is displayed.

When the firewall stays in this state i can not access the web and not through SSH.

When i click on the firewall and then click MONITOR, the CONNECTION WITH FIREWALL IS LOST state is displayed.

The firewall resumes communication after a manual reboot.

The remote firewall is model 1450 applicance and uses firmware R77.20.80 (990172392).

Has anyone gone through this can give a hint?

[Maarten_Sjouw]

To be honoust I would suspect the IPS in this case, is the firewall still passing traffic normally?
The SSH and WebUI are completely separated from the management connection so either the IP your coming from gets semi blacklisted, or the box itself could come into a state of not allowing any management connection at all. Can you still get to the Webui from the LAN when this happens?

[wislleym]

Thanks for the answer. Incredible as it may seem the traffic passes smoothly. About having access from the LAN confess that I did not try, because it is another company that takes care of it. I'll try this test. Another symptom of the network is that even if the CPU does not reach 100% processing in the MONITOR, the firewall goes into IPS BYPASS.

[G_W_Albrecht]

You find this firmwares bugs discussed here: SFWD process crash

I would suggest to use at least  R77.20.81 Build 990172541 for 700/900/1400 Appliances you can find here: sk137212: R77.20.81 for Small and Medium Business Appliances

[wislleym]

Thanks for the answer. I'll check the link.