1590 upgrade issue

[ibrown]

Hello All,

I have an 1590 appliance I am building to replace a remote office device. As it is a straight replacement it is being built offline with the same addressing etc, so not touching the smart management.

It's got the R80.20.02 image on it, so I thought I should bring it up to the latest available, but whatever image I use, they all fail with

 upgrade from usb file CP1500_R80_20_40_992002691.tgz
Warning! Unable to check the version of the new image.
Once the upgrade is complete, the appliance will reboot
Are you sure you want to continue? (yes/no): yes

Begining upgrade from /mnt/usb1/CP1500_R80_20_40_992002691.tgz
Copying the file to the appliance
Validating image
Content-Type: application/xml
Cache-Control: no-store, no-cache, must-revalidate
Pragma: no-cache
Content-Length: 121

<ret><record><id>1</id><value>0</value><message>Failed to validate the image</message></record><results>1</results></ret>Error: Failed to validate the image

I've tried R81.10.08 which is the latest and it does exactly the same. I've not found anyone else posting this issue, so perhaps I am doing something wrong ?

I appreciate I need to go R80.20.02 > R80.20.40 > R81.10 but tried it anyway.

Any ideas ?

Many thanks

Ian

[PhoneBoy · Accepted solution]

Have you confirmed the file has the same hash as provided on Download Center?
The file extension on SMB firmware should be a .img, not .tgz.

[ibrown]

Ah thank you, I think you are correct, i've used the smartcenter download not the local deployment. Will try again.