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joon
Contributor
Contributor
‎2025-11-13 12:03 AM

harmony sase agent error

When running the base agent, there is an error as shown below and in the picture.
Does anyone know why?
What action should be taken to make the agent function normally?
This is Windows 11.

Preview file
43 KB
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10 Replies
rlopes
Employee
Employee
‎2025-11-13 09:08 AM

Hi, this error typically happens for two reasons:

1. the device hostname contains special characters

2. the system clock is off (not synced or sync issues with a time server?)

 

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the_rock
MVP Diamond
MVP Diamond
‎2025-11-13 09:51 AM

I remember seeing that in the lab once and after reboot, was fine. It was windows 11 24h2

Best,
Andy
"Have a great day and if its not, change it"
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the_rock
MVP Diamond
MVP Diamond
‎2025-11-13 12:21 PM

Did you try any of below versions?

Screenshot_1.png

 

Best,
Andy
"Have a great day and if its not, change it"
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the_rock
MVP Diamond
MVP Diamond
‎2025-11-15 05:04 AM

Hey @joon , any luck with this?

Best,
Andy
"Have a great day and if its not, change it"
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joon
Contributor
Contributor
‎2025-11-16 03:50 PM
In response to the_rock

It has not been confirmed in the issue pc yet.
I'll leave a comment as soon as it's updated.
Thank you.

the_rock
MVP Diamond
MVP Diamond
‎2025-11-16 04:32 PM
In response to joon

If you need me to test anything, happy to do it. I now installed latest sase agent.

Screenshot_1.png

 

Best,
Andy
"Have a great day and if its not, change it"
0 Kudos
joon
Contributor
Contributor
‎2025-11-16 04:45 PM
In response to the_rock

When I checked the PC environment
It was Windows 10.
We have currently installed up to version 12.2.0.9503, but the symptoms were the same.
Failed in generate certificate during agent execution.
Why is that?

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the_rock
MVP Diamond
MVP Diamond
‎2025-11-16 04:49 PM
In response to joon

Did you check what @rlopes suggested?

Best,
Andy
"Have a great day and if its not, change it"
0 Kudos
joon
Contributor
Contributor
‎2025-11-16 04:57 PM
In response to the_rock

I'm checking that part
The chances are not high.

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the_rock
MVP Diamond
MVP Diamond
‎2025-11-16 05:02 PM
In response to joon

I would open P81 case then, dont open regular TAC case, as they dont deal with SASE.

Best,
Andy
"Have a great day and if its not, change it"
0 Kudos

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