Harmony SASE FAQ

[Danny]

Author: Danny Jung

Q: What's the official product site ?
A: Harmony SASE | Datasheet | Status

Q: Where can I find documentation ?
A: Knowledge Base | What's New | Search | Highlights | Product Walktrough | Glossary

Q: What is SASE ?
A: Secure Access Service Edge

Q: What is Check Point's SASE offering ?
A: Check Point provides a single-vendor SASE solution, consisting of Harmony SASE + Quantum SD-WAN (Datasheet).

Q: What is Harmony SASE ?
A: Hybrid SASE solution

     Harmony SASE > Private Access
     Advanced zero-trust network access providing secure access for users, applications and networks to cloud and on-prem resources.

Private global network	Private & public DNS servers	Wi-Fi security
Cloud firewall	Wireguard and IPsec Support	IDP integration
Full mesh connectivity	Agent/-less access to resources	Management API
Full / Split tunnelling	Device posture validation

     Harmony SASE > Internet Access
     Cloud-based Secure Web Gateway, provides super-fast internet access security for users. Double your protection

Private global network	URL Filtering
On-device protection	DNS Filtering
Threat prevention	TLS Inspection

Q: What are the key advantages of Harmony SASE ?
A: Key advantages:

          Easy to use
          Instant deployment + simple management
          Low TCO
          Low latency = fast Internet access
          Correct localization
          Easy licensing per user
          Highly responsive 24/7 support chat
          Central web management (single pane of glass)
          SSL traffic is opened on the client and not in the cloud (i.e. no man-in-the-middle de-/encryption)
          Supports almost all identity providers
          Seamless SSO integration
          Highly available, encrypted, secure access to any resource via the SASE network
          Contextual Zero Trust and policy-based auth tied to device, user and location
          DNS Filtering to ensure users cannot access malicious content
          Device posture check ensures user devices are fully compliant
          Multi-tenant & multi-regional cloud NaaS + SaaS platform
          Compliant with international privacy & security standards
          Dedicated gateways with static IPs
          High performance connections (each gateway offers 1Gb/s bandwidth)
          Highly scalable

Q: How is Harmony SASE licensed ?
A: Private Access & Internet Access are licensed per user.

Q: How can users connect to the SASE network ?
A: Agent-less or via agents on these OS's:


Q: Where are security checks performed ?
A: Hybrid on the SASE agents (client-side) and in the cloud.

     Client side checks: SWG (Malware protection, Web filtering), SSL Inspection, Device posture checks, ..
     Cloud side checks: DNS Filtering, Full / Split Tunneling, Segmentation, ..

Q: Where are the POPs located ?
A: Regions and Gateways | More planned in 2024

Q: Where can I find webinars or videos ?
A: CheckMates TechTalk | P81 | Perimeter 81 in Action

Q: Which regulatory compliances is Harmony SASE compliant with ?
A: ISO 27001 | HIPAA | SOC 2 Type 2 | GDPR

Q: What cloud provider(s) is Harmony SASE running on ?
A: See Global DataCenter Backbone

Q: When ist the next tech. training ?
A: CPX 2024 (post-event training) In-person
A: SASE Tech Bootcamp, Zurich, Switzerland (Jan. 30, 2024) In-person, led by @Igor_Moskowitz 
A: SASE Tech Bootcamp, Geneva, Switzerland (Jan. 31, 2024) In-person, led by @Igor_Moskowitz 
A: Get Smart About SASE, Seattle, USA (Feb. 23, 2024) In-person

Q: How do I connect my Check Point gateway to the SASE network ?
A: Via VPN as described here.

Q: Where can I download SASE agents for my clients ?
A: SASE agents are available here for Windows, Mac, Linux, iOS and Android / Chromebook.
A: Within your SASE portal, agents are available at workspace.perimeter81.com/devices/downloads

Q: What's SWG?
A: Secure Web Gateway.

     Hybrid SWG
     Web filtering and malware protection on client device and in the cloud.

     Advantages:

          Direct cloud access for remote users (no backhauling to on-prem servers required)
          SaaS service (no hardware deployment, maintenance, patching or hardware refresh)
          Protect bypassed traffic (protects users on and off the corp. network or split tunnel)
          Perform SSL decryption locally on the user device
          Apply network-wide rules in the cloud and user/group-specific on device
          Malware protection: zero deployment, zero configuration, zero time to protect (easy to deploy and use)

     Malware detection methods:

          Signature based, Generic, Emulation, Heuristics, Machine Learning

     Comprehensive malware protection:

          Known & unknown malware
          Modified malware (polymorphic)
          Zero-day exploits

Q: Is there a feature overview ?
A: See below.

Features	Windows, Mac, Linux	iOS / Android
Select default protocol
Use VPN services
Always-on VPN capability
Auto-reconnect
Agent dyn. IP assignment
Agent static IP assignment
Web Filtering
Device Posture Check
Assign devices to users
Least Privilege Access
FWaaS
SWG
DNS Filtering
Full / Split tunneling
Public / Private DNS
ZTNA
CASB
2FA
IPv6 Support

Q: Is there a list of known limitations ?
A: There is no official list at the moment, so we'll keep track of known limitations here:

Function	Limitation
SASE Network	Initially configured private network (default or custom) can't be changed.
Web Filter Rules + Bypass Rules	Only working for Windows & Mac clients. No web filtering on mobile devices. No section titles available. Time condition can't be adjusted to a specific time zone. No direct log view separately for each rule available. Wildcards are not supported for URLs. Customization of user block pages is not supported.
Address Objects	Can't be edited while used in a rule.
Devices	Only dynamic IP assignments supported. Devices can't be assigned a static IP from the SASE network. Devices can't be assigned to users / members. DPC helps as a partial workaround. Device inventory only shows devices. No management of devices available.
Device Posture Check	Only supports rules for Windows, Mac, Linux clients. Mobile devices can only be generally allowed/denied with no further checks.
Private Gateways	IPsec S2S tunnels support pre-shared keys (PSK) only. No cert-based VPNs.
Identity Sharing	Not yet available in Harmony SASE.

Q: Why don't some address objects not show an edit button ?
A: This is a current limitation. Objects that are in use within a rule can't be edited.
Workaround: Duplicate an object you'd like to edit, perform your edit and replace the original object with your edited duplicate.


Q: How can device posture checks used to secure networks access ?
A: Access to internal and cloud resources can be restricted based on: Groups, Date & Time, Geo-location, Operating Systems, Web Browsers.

Q: How do I verify URL categorization ?
A: URL categories can be verified here. P81 uses Open Text's BrightCloud as 3rd party provider for URL categorization.

Q: How can I customize block pages for users ?
A: This is not supported yet. Raise a RFE.

Q: How many users can I add to a rule ?
A: Max. 5 users accounts. For more, add them to a group.


Q: How do I set up a VPN tunnel between my Check Point security gateway and my SASE network ?
A: Follow this configuration guide.

Q: Can I also add a VPN tunnel to a dynamically assigned IP address (DAIP) gateway ?
A: Yes. Configure the VPN tunnel with the current IP address of your Check Point DAIP gateway as if it was a static IP. Verify that the VPN tunnel is working. Create an API script the checks every minute if the dynamic IP of the DAIP gateway matches the one configured in your SASE environment and, if required, updates it.

Q: What are best practices for the support access functionality ?
A: Only allow support access as long as required by the SASE support team.
A: Create a separate support account for the SASE support team to assure log validity.
If you grant support access with your personal account, then logins from different countries appear in the log:


Q: Why does Microsoft MFA authentication fail after Azure AD has been set up as Identity Provider ?
A: Verify that you followed this guide step by step. In case your login still fails, recreate the client secret.

Q: Why does authentication via Email and Password fail if another, domain-based, Identity Provider is enabled as well ?
A: Authentication is automatically redirected to an Identity Provider if the domain matches.
Make sure you don't lock out yourself by using the same email domain for Email and Password and a domain-based Identity Provider that might not be working because of misconfiguration or connectivity issues.


Q: Why doesn't Limit access by group for my Identity Provider show any groups other than All Users ?
A: To automatically provision user groups from your Identity Provider into your SASE workspace via SCIM, purchase a license that includes SCIM functionality (recommended).
Otherwise you could test to limit authentication into Perimeter 81 by creating user groups beforehand in your SASE workspace with the same name (case sensitive) as configured in your Identity Provider.

Q: Are all SASE configurations officially supported ?
A: Only configurations documented in the Knowledge Base are officially supported.

Q: Do Check Point Endpoint Security client and Harmony SASE (P81) client work well together on the same machine ?
A: Check the Release Notes for your specific SASE desktop client (Windows, Mac, Linux) and create an exception in your Check Point EPP for perimeter81.updater.exe and perimeter81.cli.exe

Q: How do I completely uninstall the Harmony SASE (P81) client from my Windows Desktop ?
A: Uninstall the Perimeter 81 application and Microsoft Windows Desktop Runtime.


Q: What can I do if my Harmony SASE (P81) client doesn't start ?
A: Completely uninstall the client, download the latest client version and install it. If that doesn't work, contact Check Point Support.

Q: How will I be notified of planned maintenance windows of the SASE portal ?
A: The SASE portal shows a notification box several days in advance.


Q: Why do I get an error on Sign In after fresh installation of the Harmony SASE (P81) client ?
A: Verify that your workspace is correct. Manually correct it or click on Change Your Workspace.


Q: Why do pricing plans differ between P81 and Check Point's product catalog ?
A: P81's legacy pricing plan was valid for P81 customers until P81 was acquired by Check Point.
A: New Check Point Harmony SASE customers purchase via Check Point's pricing plan:

Private Access

	Essentials	Premium	Complete
Private Global Network
Agent-based access to resources
Wireguard and IPsec Support
Full mesh connectivity
Wide device support
Cloud Edge Gateway instance for every 100 users ordered
Agentless access to applications	20 Applications	50 Applications	Unlimited Applications
Cloud Firewall	-
Device posture check	-	3 Profiles	Unlimited Profiles
Always-on	-
Wi-Fi security	-
Solution architect	-
Management APIs	-	-
SCIM	-	-

Internet Access

	Essentials
Private global network
On-device network protection
DNS filtering
URL filtering
TLS inspection
Threat prevention

Q: What's included in a user license ?
A: Each user license can use up to 5 devices concurrently.
A: For each 100 users ordered, one cloud edge gateway is automatically entitled.

Q: How many users per cloud edge gateway are supported ?
A: There is no user limit in terms of support. Check Point suggests not to have more than 50 users per gateway in a standard use-case where the customer would have one or more site-2-site tunnels connected to the same gateway. Additionally, the gateway bandwidth is set to 1Gbps, so it is important to take that into calculation as well.

Q: When are configuration changes transferred to the SASE agent ?
A: Almost instantly. The SASE agent doesn't even need to be connected to the SASE network to receive updates.

Q: Who queries my private DNS server if I configure my SASE network to use it ?
A: The SASE cloud acts as a DNS proxy for your SASE agents and queries your private DNS from dyn. IP addresses.
No matter what DNS is configured on the clients, as long as the SASE agents are connected to the SASE cloud, it will resolve DNS requests for them via your private DNS. You'll also need to configure a DNS rule in your SASE firewall rules allowing DNS requests from your SASE users.

-- Partner Resources --

Q: Where are the partner portals ?
A: Partner portal | Support portal

Q: Where can I find docs for partners ?
A: Introduction | Partner webinar | Customer presentation

Q: Where can I find training for partners ?
A: Sales training | Technical training | Demo environment

-- Documentation --

Q: Where can I find more docs on Harmony SASE ?
A: Unified Management Platform
A: Agentless Zero Trust Network Access​ (ZTNA)
A: Malware Protection
A: Hybrid Secure Web Gateway (SWG)
A: Securing Azure Access
A: Securing AWS Access
A: Securing GCP Access
A: Secure Access With SaaSPass
A: Internet Access: Double Your Protection
A: Device Posture Check
A: Checklist

[starmen2000]

Has perimeter 81 self study training platform for partner been integrated to checkpoint e-learning?

[Danny]

Yes, it's Check Point's Harmony SASE demo environment.

[_Val_]

Also, this:

https://community.checkpoint.com/t5/CheckMates-Labs/ct-p/checkmates-labs

[Yannic_Schmitt]

Great Summary, Thanks!

[Pedro_Espindola]

Now that it is available in Infinity Portal, how will it work for MSPs?

When I giver permission to an admin in the infinity account, it automatically creates a new user in the members list and uses a license. However these are not users, these are external administrators that will manage the product, but will not connect to anything.

[Danny]

Check Point is working very hard to implement Quantum SASE within their Infinity Portal.
As you can see, the P81's support chat is already available, so chances are high that the P81 portal (visuals + functionality) gets implemented 1:1 within Infinity Portal in the first step. For MSPs this would then work the same way it already does within the P81 portal.

Current status: Not yet available for all regions. US region: available. EU region: Planned for early Q2 2024.

[JensMueller]

Hi Danny,

very useful FAQ, thank you very much 

[cassiomaciel]

Congrats @Danny

Always bringing excellent content to the community.

[Alex-]

Great content to get started on that new offering.

[ShawnN]

I enjoyed reading this article! It provided valuable insights and information.

[Yoni-Indeni]

This is fantastic!!!

[JRiveiro]

Nice post,

Thanks!!

[Ulrica_De_Fort-]

Good stuff... thanks Danny for putting this together!

[ArsathParves1]

Thanks for this consolidated thread.

[Wil_S]

Outstanding Contribution.

Regards. 

[faridb]

hello ,

does a bundled IA + PA considered in the future ?

Farid

[Danny]

Bundling Private Access (PA) + Internet Access (IA) with a special bundle price sounds like a good idea.
I'll add to this FAQ as soon as Check Point offers SASE license bundles.
To receive the update subscribe to this SASE FAQ (the three dots on the top right corner of the FAQ).

[pizzacat0808]

Good reference.
Thank you for your sharing!

[teejaybay]

Great summary. One page say it all.  @Danny Champion 👍