Harmony Connect certificate expired

[moyzan]

Hello everyone. I was wondering if any of you could help me out with a problem I have with Harmony Connect. Is there a way for the Harmony certificate to be renewed automatically instead of the user having to double-click on the icon in the taskbar and then click on "authenticate again"? I have a LOT of users disconnected because they didn't realize they were no longer protected by Harmony and just didn't bother to check the icon. I can't really check on over 600 users and I was hoping there was a setting or a register key somewhere that we could modify.

Thanks!

[odedm · Accepted solution]

The issue has been addressed in version 1.2.8

• Users get a notification when the certificate is about to be expired (2 weeks before) and have the option to “renew now”
• If they do not renew on their own (after being notified), the certificated will be renewed automatically few days before expiration

[moyzan]

Awesome! Is there any way for you guys to force the update to 1.2.8? My users are still on 1.2.6...

Thanks!

[odedm]

Of course. Our support can do it per request.

[Stephen_Vella]

Hi, Is this solution available for both clients pushed via email (OTP) ie local user and IDP, or only for IDP ? 

Your response mentions, Our support can do it per request. Can this be requested for clients pushed via email ? 

Basically we have a client with 2,200 users and they are having such certificate expire issue with client inactive. Support are just telling customer to reinstall all !