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Ruan_Kotze
Advisor
‎2023-05-15 11:13 PM

Harmony Connect - Evaluation Issues

Good Day,

I've been wanting to get some hands-on experience with Harmony Connect remote access.  I filed the eval application via Infinity Portal - which was promptly rejected.  Then reached out to my trusty SE who got me sorted with an evaluation license.

The license reflects in my Infinity Portal:

HC.JPG

Unfortunately my Harmony Connect landing page still gives the default "waiting for approval" landing page:

hc1.JPG

I did log a request for assistance via Infinity Portal 2 days ago (no response yet), the e-mail address above also does not work (non-existent recipient).

Is there perhaps anyone on the Connect team here that can assist with this?

Thanks,
Ruan

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