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CEEJAY
Contributor
a week ago

SNX Failed to Connect

I have an SNX configured. But whenever I try to connect to SNX, it will try to establish connection then the connect button will appear briefly. I checked the mobile access logs and it is rejected indicating error in disconnecting user and with description failed to connect

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3 Replies
PhoneBoy
Admin
Admin
a week ago

What version/JHF of gateway?
What version of snx?

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CEEJAY
Contributor
a week ago
In response to PhoneBoy

I am running a ClusterXL R82 with Take JHF Take 60 + CRL Fix. The version of SNX 800.007.409

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PhoneBoy
Admin
Admin
Thursday
In response to CEEJAY

SNX debug will likely be needed here.
Depending on whether SNX is being initiated from Windows or Mac/Linux, you'll need to use one of the following SKs:

https://support.checkpoint.com/results/sk/sk103572 
https://support.checkpoint.com/results/sk/sk33833 

Might also be worth starting a TAC case in parallel.

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