Issue with SSL Extender service

Spectrumtech_MS · ‎2024-10-19

Hello all,

Was hoping to get some assistance here..

We have recently upgraded some of our gateways to R81.20JHF85 and since then, the clients attempting to connect to SNX are unable to do so with the following error showing up in Windows Event viewer:

"The Check Point SSL Network Extender service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."

The "system" configuration has not changed and SNX was working prior to the upgrade.

Any ideas ?

AkosBakos · ‎2024-10-20

Hi @Spectrumtech_MS

The SNX was changed in taje 79. What was the jumbo take version before?

https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/R81.20/R81.20-List-of-all-Resolved-Issues.htm?...

Have you tried with different browsers?
What is the Windows version?

Akos

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\m/_(>_<)_\m/

the_rock · ‎2024-10-20

I see below fixed in take 89 (latest one), but if you cant install it, maybe TAC case is not a bad idea.

Andy

Best,
Andy
"Have a great day and if its not, change it"

Spectrumtech_MS · ‎2024-10-21

Thank you.

We are running JHF 89 - this is the one that caused the issue...

PhoneBoy · ‎2024-10-22

Suggest engaging TAC here: https://help.checkpoint.com

the_rock · ‎2024-10-22

Sorry, I saw take 85 in the post, so figured thats what you were on.

Andy

Best,
Andy
"Have a great day and if its not, change it"

Spectrumtech_MS · ‎2024-10-24

All,

Thanks for your suggestion.

Removing JHF89 and reinstalling fixed the problem...

Go figure..

the_rock · ‎2024-10-24

Glad it worked!

Best,
Andy
"Have a great day and if its not, change it"

Are you a member of CheckMates?

Issue with SSL Extender service