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Hi everybody
I have an issue like this:
My VPN pool is 192.168.250.0/24
When i try to use Endpoint VPN to connect, the message is appear:
"Connection Failed: You cannot receive an Office Mode IP address at this time. Try to connect again. If the problem persists, contact your administrator."
I checked on Smartview Monitor, the concurrent users are 168, but the Log in Smartview Tracker is IP Pool full
Could anyone explain it to me ?
Thank you so much
Regards
How many tunnel for one user ?
How many tunnel for one user ?
How many tunnel for one user ?
Hi everybody
I have an issue like this:
My VPN pool is 192.168.250.0/24
When i try to use Endpoint VPN to connect, the message is appear:
"Connection Failed: You cannot receive an Office Mode IP address at this time. Try to connect again. If the problem persists, contact your administrator."
I checked on Smartview Monitor, the concurrent users are 168, but the Log in Smartview Tracker is IP Pool full
Could anyone explain it to me ?
Thank you so much
Regards
Hi everybody
I have an issue like this:
My VPN pool is 192.168.250.0/24
When i try to use Endpoint VPN to connect, the message is appear:
"Connection Failed: You cannot receive an Office Mode IP address at this time. Try to connect again. If the problem persists, contact your administrator."
I checked on Smartview Monitor, the concurrent users are 168, but the Log in Smartview Tracker is IP Pool full
Could anyone explain it to me ?
Thank you so much
Regards
Hi everybody
I have an issue like this:
My VPN pool is 192.168.250.0/24
When i try to use Endpoint VPN to connect, the message is appear:
"Connection Failed: You cannot receive an Office Mode IP address at this time. Try to connect again. If the problem persists, contact your administrator."
I checked on Smartview Monitor, the concurrent users are 168, but the Log in Smartview Tracker is IP Pool full
Could anyone explain it to me ?
Thank you so much
Regards
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If you’re not licensed for that many users, definitely not.
In any case, if you can provide (possibly redacted) output of the above commands, it might help us see what’s happening.
In any case, if you can provide (possibly redacted) output of the above commands, it might help us see what’s happening.
If you’re not licensed for that many users, definitely not.
In any case, if you can provide (possibly redacted) output of the above commands, it might help us see what’s happening.
In any case, if you can provide (possibly redacted) output of the above commands, it might help us see what’s happening.
If you’re not licensed for that many users, definitely not.
In any case, if you can provide (possibly redacted) output of the above commands, it might help us see what’s happening.
In any case, if you can provide (possibly redacted) output of the above commands, it might help us see what’s happening.
chaymosphere
Participant
2020-03-18
03:01 AM
chaymosphere
Participant
2020-03-18
03:01 AM
chaymosphere
Participant
2020-03-18
03:01 AM
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I have the same issue with them, currently, I have 760 plus users are already connected but other users are unable to connect and currently impacting their production. May i know the maximum users that can connect through the VPN? is there any command that i can use to check ?
I have the same issue with them, currently, I have 760 plus users are already connected but other users are unable to connect and currently impacting their production. May i know the maximum users that can connect through the VPN? is there any command that i can use to check ?
I have the same issue with them, currently, I have 760 plus users are already connected but other users are unable to connect and currently impacting their production. May i know the maximum users that can connect through the VPN? is there any command that i can use to check ?
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Spent most of the day looking at this issue on one of my gateways. Our connected VPN client count was around 140-150 when we started getting the error "You cannot receive an office Mode IP address because the security gateway does not have a license for Office mode". We are licensed for 205. Eventually I found that the om_assigned_ips table was at 205 when the issue occurs.
In this case we had set the IP Lease Duration to 1day (1440 minutes) while also allowing simultaneous logins. I'm not sure if there is a bug in the VPN client or if it was a user, but I'd see some VPN clients with multiple logins from the same IP, each session tying up a IP in the om_assigned_ips table.
I found this looking at the detail from fw tab -t om_assigned_ips -f - u
I've set the lease time back to the default (15 minutes) and set simultaneous logins to only allow one per user. Hopefully that sorts it out.
Thanks to @G_W_Albrecht for the list of commands. They were invaluable.
Spent most of the day looking at this issue on one of my gateways. Our connected VPN client count was around 140-150 when we started getting the error "You cannot receive an office Mode IP address because the security gateway does not have a license for Office mode". We are licensed for 205. Eventually I found that the om_assigned_ips table was at 205 when the issue occurs.
In this case we had set the IP Lease Duration to 1day (1440 minutes) while also allowing simultaneous logins. I'm not sure if there is a bug in the VPN client or if it was a user, but I'd see some VPN clients with multiple logins from the same IP, each session tying up a IP in the om_assigned_ips table.
I found this looking at the detail from fw tab -t om_assigned_ips -f - u
I've set the lease time back to the default (15 minutes) and set simultaneous logins to only allow one per user. Hopefully that sorts it out.
Thanks to @G_W_Albrecht for the list of commands. They were invaluable.
Spent most of the day looking at this issue on one of my gateways. Our connected VPN client count was around 140-150 when we started getting the error "You cannot receive an office Mode IP address because the security gateway does not have a license for Office mode". We are licensed for 205. Eventually I found that the om_assigned_ips table was at 205 when the issue occurs.
In this case we had set the IP Lease Duration to 1day (1440 minutes) while also allowing simultaneous logins. I'm not sure if there is a bug in the VPN client or if it was a user, but I'd see some VPN clients with multiple logins from the same IP, each session tying up a IP in the om_assigned_ips table.
I found this looking at the detail from fw tab -t om_assigned_ips -f - u
I've set the lease time back to the default (15 minutes) and set simultaneous logins to only allow one per user. Hopefully that sorts it out.
Thanks to @G_W_Albrecht for the list of commands. They were invaluable.
