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Ivory

User authenticated but not authorized to log in.

Hello mates!


So I have a user that can log in perfectly using the CP Endpoint Security VPN, but when he tries to log in using the Mobile Access Portal it fails (The user is not autorized), in the logs Mobile Access Details the message showed is "The user XXXXXX is authenticated but not authorized to log in, because the User is not in a User Group".

Any thoughs about this?


Thanks in advance!

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Admin
Admin

That suggests you are restricting the MAB portal to specific user groups.
You will need to either adjust the config to allow any user to use MAB or add the relevant user to a group.
What version and if R80.x are you using Legacy or Unified policy?
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Ivory

Hello PhoneBoy!

 

We are using R.80.10 and is a Legacy Policy. The user is already in a group that is allowed to use the MAB, the error appears when the user try to use the Mobile Access Portal. When he uses the VPN Client it works perfectly.

Thanks for your answer!

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Employee
Employee

HI,

 

 

I made a local group with my "generic*" user into, and then I was able to be authorized.

 

Patrick

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