Unable to connect Remote Access VPN after disconnect

[NhatKha]

Hello everyone,

Appliance: 6600 ; R81.20 take 65

I am unable to connect to RA VPN after disconnected from the first successful connection (after creating the site).

Connect to the site using IP Public

It's stuck at here about few minutes, and "Site not responding": 

This happen only when I reconnected.

But when I delete that site and create again, first connect always success

Log show:

I tried:

• Change Endpoint VPN version E88.40 ; E86.50
• Using SecuRemote VPN instead of Endpoint VPN

Have you encountered this problem, please help me..

Thanks & Best Regards. 

[AkosBakos]

Hi @NhatKha,

This is the tipycal sitution of that, when the RA client downloads a configuration (at the first connection), witch cause that the connection does not esthablished.

For eg.: Destop Policy etc.:

Akos

[NhatKha]

Hi AkosBakos,

Thanks for your infomation.

Can you give me some ideals to solve this problem, please. I tried some ways on the forum but still can't solve it.

Thanks & Best Regards.
Nhat Kha

[emmap]

Make sure the Main IP in the General properties page of the gateway in SmartConsole is the external IP.

[NhatKha]

Hi emmap,

If what you mean is this page, I already set it's the external IP

 

[AkosBakos]

Hi @NhatKha 

As you can see under "Selected address from the topology table" the IP is a private IP (172.16.9.8)

Your VPN client never won't connect to this IP from the public internet

Here you need to change the IP to a publik IP which is reachable prom the outside. I think you should use 119.82.132.144

BR,

Akos