Secure VPN Client

[bhaveshp]

We are using E82.20 Secure End Point Client for With Client Remote Access VPN topology with Microsoft AD for user Auth.

Most of the Users are not able to access resources, however log shows connected with "tunnel_test". Some times it shows Actual VPN Policy enforced and related service protocol allowed. 

What could be RCA ?

[PhoneBoy]

If you say "most users not able to access resources" that implies some can.
What troubleshooting have you done here and what were the results?
What version of the gateway does this involve?
The more you can tell us about the situation and environment, the more likely it is we'll be able to assist you in finding a resolution.