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siskel
Explorer

SSL VPN stopped working all of the sudden

This is my scenario, R81.10 Ongoing take 55, with 3 VSX, 2 of them with SSL VPN.

SSL VPN with SNX were working fine the entire day but suddenly it stopped working on 1 of the VSX, the behaviour is that we log in to the SSL Portal, press connect and it thinks for 2-3 seconds and the shows no errors and the connect button lights up again.

We checked the logs on the client side and see this on the cshell.elg

31/05/2022 23:22:14 INFORMACIÓN [global] (Log log) [Messaging] Sending INIT_DATA message:
31/05/2022 23:22:14 INFORMACIÓN [global] (Log log) [Messaging] Gateway IP: XX.XXX.X.X
31/05/2022 23:22:14 INFORMACIÓN [global] (Log log) [Messaging] Gateway name: XX.XXX.X.X
31/05/2022 23:22:14 INFORMACIÓN [global] (Log log) [Messaging] Gateway port: 443
31/05/2022 23:22:14 INFORMACIÓN [global] (Log log) [Messaging] Proxy IP: 0.0.0.0
31/05/2022 23:22:14 INFORMACIÓN [global] (Log log) [Messaging] Proxy port: 0
31/05/2022 23:22:14 INFORMACIÓN [global] (Log log) [Messaging] Server CN: FW_XXXXX VPN Certificate
31/05/2022 23:22:14 INFORMACIÓN [global] (Log log) [Messaging] User Name: XXXXXX
31/05/2022 23:22:14 INFORMACIÓN [global] (Log log) [Messaging] Server fingerprint: BULB HIND MASK KATE EVIL MIN TOE CRAY BLAT SAYS FRAU FIND
31/05/2022 23:22:14 INFORMACIÓN [global] (Log log) [Messaging] Automatic proxy replacement: true
31/05/2022 23:22:14 INFORMACIÓN [global] (Log log) [Messaging] Sending INIT_DATA_EX message:
31/05/2022 23:22:14 INFORMACIÓN [global] (Log log) [Messaging] Allow only packets from sws: false
31/05/2022 23:22:14 INFORMACIÓN [global] (Log log) [CShell] Initialized successfully
31/05/2022 23:22:14 INFORMACIÓN [CShellHTTPHandler] (CShellHTTPHandler proceedHandleRequest) Method name: get_is_connected
31/05/2022 23:22:14 INFORMACIÓN [CShellHTTPHandler] (CShellHTTPHandler proceedHandleRequest) Method name: get_finished
31/05/2022 23:22:22 INFORMACIÓN [global] (Log log) [Messaging] Received DISCONNECTED message, Error 201: Authentication failed
31/05/2022 23:22:22 INFORMACIÓN [CpComponent] (CpComponent run) Received 'Disconnect' message from SNX:

Have anyone encounter this? I already have a case on the TAC but so far no solution...

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