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ihenock101
Contributor
‎2023-01-23 12:33 AM

SNX connection failed

Hi All,

I have a checkpoint firewall which enabled Mobile access and it works fine. However, when I attempted to access remote access using SNX, it stayed at initiating before eventually failing. what will be the root cause It works fine using the capsule?

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4 Replies
G_W_Albrecht
Legend
Legend
‎2023-01-23 03:10 AM

What is in GW logs ?

CCSE CCTE CCSM SMB Specialist
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ihenock101
Contributor
‎2023-01-23 06:42 AM
In response to G_W_Albrecht

@G_W_Albrecht Kindly Attached the screenshot of the log 

Preview file
67 KB
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the_rock
Legend
Legend
‎2023-01-23 07:30 AM
In response to ihenock101

Sadly, that log is little vague : - (. Does not really tell us why it fails...can you do zdebug and filter for the relevant IP?

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juan_lo
Contributor
‎2023-01-23 07:46 AM

Check that you have a rule with a  native application in case you are using legacy policy.

If using unified, check that you have a rule to cover this traffic too.

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