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ebenezer
Explorer
‎2023-03-11 02:20 AM

Remote Access VPN issue not connecting

Connection Failed: You cannot receive an Office Mode IP address at this time. Try to connect again. If the problem persists, contact your administrator. Version R81.10. What Should I do Team?

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2 Replies
Chris_Atkinson
Employee Employee
Employee
‎2023-03-11 02:59 AM

Have you reviewed related SKs e.g. sk178767 & sk116957?

Are your licenses valid for VPN / Mobile Access or have you exceeded your quota?

Which client version & type is used and which Jumbo is the gateway installed with?

 

CCSM R77/R80/ELITE
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the_rock
Legend
Legend
‎2023-03-11 05:47 AM

Besides what Chris said, make sure below is enabled:

Screenshot_1.png

 

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