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Message "Connectivity with the vpn service is lost"
Hi. I cannot create TAC. Try to ask here.
I try to install any versions of CheckPointVPN ( from 82.40 to 88.60) on my Asus ROG Strix laptop (Ryzen 9 7945HX / 64Gb memory / Windows 10/22H2 Pro x64). But have no luck. I all cases i get many errors in Windows System Logs with error ID 7031. And if i try to open UI from tray icon i get error window "connectivity with the vpn service is lost". After about 5 minutes system is crashing and going to reboot. And that occurs again and again until i uninstall application.
Also i view logs collected by tray UI app, and found this issue:
[ 11300 17100][7 Nov 14:23:02][TracService] TracSrvMainLoop: ------------------------------------------ SERVICE WAS STARTED ------------------------------------------
[ 11300 17100][7 Nov 14:23:02][TracService] TracSrvMainLoop: Software\CheckPoint\TRAC\5.0 exists - no need to backup [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::getDefaultPolicyValue() [ 11300 17100][7 Nov 14:23:02][TR_OVERSITE] TrOversite::CreateConfigmanager: chose single user mode [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::create: __start__ 14:23:2.797 [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::ConfigurationManager: __start__ 14:23:2.797 [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::init(): __start__ 14:23:2.797 [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::load(): __start__ 14:23:2.797 [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::loadDefaultParams() [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::loadGwParams(): __start__ 14:23:2.797 [ 11300 17100][7 Nov 14:23:02][XmlWrapper] XmlDocument::LoadString: inside [ 11300 17100][7 Nov 14:23:02][XmlWrapper] XmlDocument::XmlDocument: inside [ 11300 17100][7 Nov 14:23:02][XmlWrapper] XmlDocument::Root: inside [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] Updated trac.conf.lastgood [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::loadGwParams(): __end__ 14:23:2.797. Total time - 0 milliseconds [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::loadPtParams(): __start__ 14:23:2.797 [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::loadPtParams(): __end__ 14:23:2.797. Total time - 0 milliseconds [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::loadCpParms(): __start__ 14:23:2.797 [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::loadCpParms(): __end__ 14:23:2.797. Total time - 0 milliseconds [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::load(): __end__ 14:23:2.797. Total time - 0 milliseconds [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::init(): __end__ 14:23:2.797. Total time - 0 milliseconds [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::ConfigurationManager: __end__ 14:23:2.797. Total time - 0 milliseconds [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::create: __end__ 14:23:2.797. Total time - 0 milliseconds [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] langpack_filename return value LangPack1.xml, because it is Default variable. Scope: site NULL, gw NULL ,user USER [ 11300 17100][7 Nov 14:23:02][TR_CONN_MANAGER] TrConnManager::ReadSCUIAPIMode: failed to read mode from registry [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] language_index return value 0, because it is Default variable. Scope: site NULL, gw NULL ,user USER [ 11300 17100][7 Nov 14:23:02][TR_OVERSITE] TrOversite::Create: Successfully loaded localization engine. [ 11300 17100][7 Nov 14:23:02][MessageLoop] MessageLoop::MessageLoop::Create: [ 11300 17100][7 Nov 14:23:02][MessageLoop] MessageLoop::MessageLoop::Create: Message Loop created [ 11300 17100][7 Nov 14:23:02][proxy_wrapper] ProxyWrapper::Create: Starting ... [ 11300 17100][7 Nov 14:23:02][TR_OVERSITE] TrOversite::Create: about to set proxy connections start / end CB [ 11300 17100][7 Nov 14:23:02][proxy_authentication] ProxyWrapper::setCloseProxyConnectionFwCb: done - 14499824 [ 11300 17100][7 Nov 14:23:02][proxy_authentication] ProxyWrapper::setStartProxyConnectionFwCb: done - 14499792 [ 11300 17100][7 Nov 14:23:02][TR_FEATURE_MANAGER] TrFeatureManager::Init: entering... [ 11300 17100][7 Nov 14:23:02][slim_utils] RaisDbGetValue: Trying to open registry: Software\CheckPoint\TRAC [ 11300 17100][7 Nov 14:23:02][slim_utils] RaisDbGetValue: Successfully opened key Software\CheckPoint\TRAC [ 11300 17100][7 Nov 14:23:02][slim_utils] RaisDbGetValue: Successfully read (REG_SZ) key client_sub_type with value EndpointSecurity [ 11300 17100][7 Nov 14:23:02][TR_FEATURE_MANAGER] TrFeatureManager::isOfficeModeIsDisabledByUser: entering... [ 11300 17100][7 Nov 14:23:02][TR_FEATURE_MANAGER] TrFeatureManager::isOfficeModeIsDisabledByUser: couldn't read mode from registry [ 11300 17100][7 Nov 14:23:02][TR_FEATURE_MANAGER] TrFeatureManager::isOfficeModeIsDisabledByUser: OM is not disabled in registry -> return false [ 11300 17100][7 Nov 14:23:02][TR_FEATURE_MANAGER] TrFeatureManager::Init: Office mode is NOT disabled by user -> enable ENDPOINT_SECURITY_TYPE features [ 11300 17100][7 Nov 14:23:02][TR_FEATURE_MANAGER] TrFeatureManager::Init: mOfficeModeEnable=true,mSplitDnsEnable=false,mLocationAwarenessEnable=true,mAlwaysConnectEnable=true,mRoamingEnable=true,mHotspotDetectionEnable=true,mFirewallEnable=true,mScvEnable=true [ 11300 17100][7 Nov 14:23:02][TR_FIREWALL] CFirewallWrapper::InitFirewallMonitor: entering... [ 11300 17100][7 Nov 14:23:02][TR_FIREWALL] CFirewallWrapper::InitFirewallMonitor: loading library: C:\Windows\system32\FirewallMonitor.dll [ 11300 17100][7 Nov 14:23:02][TR_FIREWALL] CFirewallWrapper::InitFirewallMonitor: lpFwMonitor_initLibrary returned true [ 11300 17100][7 Nov 14:23:02][TR_FIREWALL] CFirewallWrapper::InitFirewallMonitor: ERROR - lpFwMonitor_Start failed, try to wait for the service initialization [ 11300 17100][7 Nov 14:23:02][TR_UTIL] WaitForServiceStart: ("vsmon") [ 11300 17100][7 Nov 14:23:02][TR_UTIL] WaitForServiceStart: OpenService("vsmon") failed [ 11300 17100][7 Nov 14:23:02][TR_FIREWALL] CFirewallWrapper::InitFirewallMonitor: waiting for vsmon initialization failed [ 11300 17100][7 Nov 14:23:02][TR_FIREWALL] CFirewallWrapper::FreeFirewallMonitor: entering... [ 11300 17100][7 Nov 14:23:02][TR_FIREWALL] CFirewallWrapper::FreeFirewallMonitor: calling lpFwMonitor_Stop [ 11300 17100][7 Nov 14:23:02][TR_OVERSITE] TrOversite::Create: critical error: fail to InitFirewallMonitor, going down [ 11300 17100][7 Nov 14:23:02][TR_OVERSITE] TrOversite::Create: Destroying TrOversite ... [ 11300 17100][7 Nov 14:23:02][TR_FIREWALL] UploadLogsComponent::Inst: create UploadLogsComponent instance [ 11300 17100][7 Nov 14:23:02][TR_FIREWALL] UploadLogsComponent::FlushBufferToFile: entering [ 11300 17100][7 Nov 14:23:02][TR_FIREWALL] UploadLogsComponent::FlushBufferToFile: m_logConf is NULL [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::destroy: __start__ 14:23:2.938 [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::destroy: delete mInst [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::~ConfigurationManager: __start__ 14:23:2.938 [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::saveToFile() [ 11300 17100][7 Nov 14:23:02][XmlWrapper] XmlDocument::XmlDocument: inside [ 11300 17100][7 Nov 14:23:02][XmlWrapper] XmlDocument::SaveString: inside [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] OBSCURE_FILE return value 1, because it is Default variable. Scope: site NULL, gw NULL ,user USER [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] Updated trac.conf.bak [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] Updated trac.conf [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::~ConfigurationManager: __end__ 14:23:2.938. Total time - 0 milliseconds [ 11300 17100][7 Nov 14:23:02][CONFIG_MANAGER] ConfigurationManager::destroy: __end__ 14:23:2.938. Total time - 0 milliseconds [ 11300 17100][7 Nov 14:23:02][TR_EP_DAF_CLIENT] TrEpDAFClient::Destroy: Was not loaded. [ 11300 17100][7 Nov 14:23:02][TR_SRV2CL] TrSrv2Cl::Destroy: Entering... [ 11300 17100][7 Nov 14:23:02][TR_SCVCOMPLIANCEENG] TrScvComplianceEng::Destroy: inside [ 11300 17100][7 Nov 14:23:02][TR_OVERSITE] TrOversite::ReleaseSrvMutex: mutex successfully released [ 11300 17100][7 Nov 14:23:02][Object_validator] Object_validator::clear: enter... [ 11300 17100][7 Nov 14:23:02][TracService] TracSrvMainLoop: ------------------------------------------ SERVICE WAS STOPPED ------------------------------------------
Do anyone know how to fix it?
P.S. I sent issue to my company tech support, but there is no answer yet.
Maybe there is some alternatives available, like minimal application started in command line? I need to connect to our enterprise gateway and get ability to access to internal resources by IP/hostnames.