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Baasanjargal_Ts
Advisor
Advisor
‎2020-06-04 12:42 AM

MObile access blade can't access from CAPSULE VPN

Can't access

 

When click connect from CAPSULE VPN application "This site's certification is expired error." From desktop it's normal. How to troubleshoot.

7 Replies
MartinTzvetanov
Advisor
‎2020-06-05 04:13 AM

Check the certificates you have in GW properties -> IPSec VPN.
Baasanjargal_Ts
Advisor
Advisor
‎2020-06-07 04:40 PM
In response to MartinTzvetanov

Checked, it was expired. Then I renewed and installed policy. But problem not solved yet.
AndreiR
Employee
Employee
‎2020-06-09 09:45 AM
In response to Baasanjargal_Ts

@Baasanjargal_Ts 

You should renew certificate under Mobile Access – Portal Settings. Capsule VPN communicates with security gateway using certificate from Mobile Access Blade.

Baasanjargal_Ts
Advisor
Advisor
‎2020-06-09 09:04 PM
In response to AndreiR

How can i renew it. There is no button to renew it. 

0 Kudos
MartinTzvetanov
Advisor
‎2020-06-09 11:18 PM
In response to Baasanjargal_Ts

Generate a new cert and use replace on that section
0 Kudos
Baasanjargal_Ts
Advisor
Advisor
‎2020-06-14 05:56 PM
In response to MartinTzvetanov

replaced. But it was no luck.
0 Kudos
AndreiR
Employee
Employee
‎2020-06-18 02:39 PM
In response to Baasanjargal_Ts

Better to open ticket with support.
0 Kudos

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