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Iron

E80.87_CheckPointVPN connectivity with the vpn service is lost

hi,

I have installed E80.87_CheckPointVPN on my pc(win 10, 64 bit), but it can not work.

In support center, according to sk113372https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

I upgrade all the network and system drivers, the problem still not been solved

please help me, thanks~

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4 Replies
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Admin
Admin

I would recommend opening a TAC case so we can troubleshoot what's going on.

One question, though: Are you using another VPN or firewall program as well?

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Iron

Thanks for your reply.

Actually,yesterday I wanted to update my vpn client, so I uninstalled the old checkpoint VPN,maybe E60.. I cannot remember,at the same time, i installed the new E80.87,  so, a series of problems appeared.

Now I find that I cannot install all vpn clients,E80.86,E80.87,E80.88 these 3 versions prompt  a series of problems like this.

another all previous versions (before E80.86), prompt

My laptop have another vpn client but not in using,and before i uninstalled the old checkpoint vpn, they were all available.

Thanks for your recommendation. I will open a TAC case in this week.

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Many client met the same issue, too. Could you please share solution or workaround from CheckPoint TAC? Or your solution at last? Many tnx!

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Iron

Sorry to reply you so late..

I have deleted all things about checkpoint in these ways  C:\Windows\System32\drivers and installation path,Cleaned up invalid registry.

Then, installed a old version VPN client, the problem solved

I think this problem is caused by not completely uninstalling the software.

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