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Hello ,
I am facing a weird problem with checkpoint capsule vpn on windows machines (10 and 11).
let me explain :
if I have the client of checkpoint capsule installed on a windows machine the connection works.
If I install it , on a new machine or delete the app and install it again to a working before machine I get the error Arg_NullreferenceException .
Nothing changed from our side on the checkpoint appliance .
event viewer logs :
Message from VPN App: [domain - name]
Connect: System.NullReferenceException: Arg_NullReferenceException
at CheckPointVpnPluginAppBg.CCC.cccConnect(Networking.Vpn.VpnChannel channel, Boolean authNeeded)
at CheckPointVpnPluginAppBg.CCC.snxConnect(Networking.Vpn.VpnChannel channel, Networking.Sockets.StreamSocket socket, Networking.Vpn.VpnRouteAssignment& routeScope, Networking.Vpn.VpnDomainNameAssignment& nameScope, Networking.Vpn.VpnTrafficFilterAssignment& trafficFilterScope)
at CheckPointVpnPluginAppBg.VpnPlugin.Connect(Networking.Vpn.VpnChannel channel)
HRESULT 80004003 System.NullReferenceException
thanks in advance
What is the exact version of that client you are trying to install, and have installed already?
its the windows store version 1.0.16.0 .
I have a machine with the same version but it is installed a long time ago and it works. connects with no problem.
I installed capsule from windows store on 3-4 machines , different routers , windows etc and they all throw the same error.
Got it. It is a known issue, and as @Chris_Atkinson already said, please raise a support request with TAC
There have been similar reports here recently, please raise a case with TAC for further investigation.
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