Check point workspace vpn freezes after 5 minutes in windows 10 laptop 1909v

[Chidambari]

Tried to connect vpn via check point workspace in laptop.able to login smoothly but screen freeze after 5 mins.tried to connect with windows 7 also think time it times out in 10 mins and should reconnect Again.any solution please

[PhoneBoy]

Define freeze (possibly with screenshots).
Version/JHF of gateway?

[Chidambari]

screen freezes after connecting to remote desktop and not any key is functional to take screenshots.

using checkpoint mobile access portal agent 800.007.027 

ssl network extender service 7.01

check point deployment shell 8

this problem is occurs after windows update  KB4549951

[PhoneBoy]

We'll probably need a TAC case to troubleshoot this further.
If you're not the gateway administrator, then ask them to do it.