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KamilWolan
Participant

Check Point Mobile - Firewall-1 authentication screen visible after FW upgrade

Hi,

 

We have strange issue after upgrade one of our Check Point firewalls to 81.10 JHF 95, from 80.40 JHF 196 . Cluster is used for VPN connection for our remote users.
Before the upgrade, when user provided username and password he saw only 1 following screen:

working.png

Right now, after the upgrade of Firewall, users see 2 screens:

1.png

And then, when he put anything in "Response" field, second screen is showed:

2.png

 

Is it possible to combine this 2 screens to 1 again? If so, how we can do it?
We already compared $FWDIR/conf/trac_client_1.ttm between problematic FW and other one running on 81.10, and both files are exactly the same (but issue occur only on 1 of them).

We tested on Check Point Mobile: E82.40, E86.50 and the newest one - problem is the same for all versions. 

 

Regards,
Kamil

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3 Replies
_Val_
Admin
Admin

Why is it a problem?

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KamilWolan
Participant

As 2 screens are less convenient for users. 
Also it is strange that user need to type basically anything in first respond window. 

We also tried solution from sk167118 - did not help us.

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_Val_
Admin
Admin

Please open a support call with TAC for this: https://help.checkpoint.com

 

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