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Polina_1
Participant

Certificate VPN doesn't work

Good afternoon!
I have a problem with VPN connection with Endpoint Security VPN.
The certificate issued on EPS version 86.60 does not work on another computer with EPS version 86.60.
But this certificate works well on computer with EPS version 85.00.
Could you tell me what the problem is?

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8 Replies
Chris_Atkinson
Employee Employee
Employee

What type of certificate is used and what is the error that you see on the client when it doesn't work?

CCSM R77/R80/ELITE
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Polina_1
Participant

The type used is PKCS#12. No error messages appear when the client cannot connect to the gateway.

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PhoneBoy
Admin
Admin

Does it work with E85.00 and not work with E86.60 on the exact same computer?
Might need TAC to assist with this.

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Polina_1
Participant

Yes, this problem appears on the same computer.

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the_rock
Legend
Legend

As @Chris_Atkinson asked, what type of cert is it? Are we talking the actual client cert or the vpn cert on the gateway?

Andy

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Polina_1
Participant

The type used is PKCS#12. Employees use hardware tokens with certificates. 
We are talking about the actual client cert.

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Andrey_Korobko
Contributor

Hello!

Problem solved, how? We are facing a similar problem.

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the_rock
Legend
Legend

I would involve TAC for this.

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