Cannot uninstall virtual netword adapter, can't update the VPN client

[wizardgsz]

Hello,

while updating from E81.10_CheckPointVPN.msi to latest E84.30, your setup halts in "uninstalling adapters" step.

How may I proceed to update the software and uninstall old release?

This solution did not help, moreover your software is not listed in actually installed app (even if I find it in "Program Files" folder):

How to uninstall Endpoint Security Client from SafeMode

Regards and thanks.

[wizardgsz]

Moreover: I have no more CheckPoint virtual adapter listed in Device Manager. It seems your setup cannot handle the uninstallation of your same old product but why? I cannot install the new program and I cannot update it to latest version.

Thanks again for your kind help!

[PhoneBoy]

Please try the patch here before uninstalling https://www.checkpoint.com/fix

[wizardgsz]

Thanks but I cannot use it anymore. It says: you have no installed program.

[PhoneBoy]

I recommend engaging with the TAC ASAP here.

[wizardgsz]

Unfortunately I cannot engage TAC as I am a supplier and not your customer.

[PhoneBoy]

I think for this issue, we are helping people via TAC even if not a customer.
Otherwise @Lior_Arzi any suggestions on how to get out of this situation?

[wizardgsz]

Thanks a lot but I cannot directly open a TAC for myself:

SR#6-0002486439 CheckPoint VPN uninstall error [ ref:_00D209OX._500672GU1Cp:ref ]

[wizardgsz]

 

[Alex_Sazonov]

Can you pleases say if it's correct that you had Check Point VPN installed (Option number 2 in the Standalone VPN installation wizard)?

If so this version is not affected by the 1.1.2021 issue. 

[wizardgsz]

The product installed in 2019 has GUID  ******* Product: {0197506D-1A8A-4030-906E-A9A5C7AC6C6E}

[wizardgsz]

Do you need any log file to further investigate the errors of your setup program?

[Dorit_Dor]

Please do contact our technical services. We have people on duty assigned to assist issues related to this problem beyond the normal support contract condition. They are the fastest way to assist you.

[wizardgsz]

Unfortunately they told me I cannot open a TAC.

Please can you double check it?

SR#6-0002486439 CheckPoint VPN uninstall error [ ref:_00D209OX._500672GU1Cp:ref ]

[ED]

Hi @wizardgsz 

I have encountered this problem myself. The uninstallation never finished completely and after a reboot it was gone from the installed applications while the VPN client was still there. My solution:

1. Search for the Check Point VPN client and start it up if it's not already automatically started. Right click and choose About so that you can see which version you have.

2. Download the installation file for that same version and run installation. That will get your VPN client back under installed applications. I think it will reboot. 

3. Run the official fix from Check Point https://supportcenter.checkpoint.com/supportcenter/portal?action=portlets.DCFileAction&eventSubmit_d... 

4. After a reboot again find the VPN client under installed apps and choose change -> remove. Hope this helps you. 

[TimC]

Same issue!

[_Val_ · Accepted solution]

Look into sk171213. If not helpful, open a support case with TAC

[wizardgsz]

Unfortunately I cannot run it as already stated and I cannot open a TAC: your colleague replied my email they cannot help and I can't open a TAC as I am not your customer but supplier.

[_Val_]

Dear @wizardgsz, my comment was addressed to @TimC.

If you or any of your colleagues & customers need further assistance, please feel free to PM me at any time with more details.

[_Val_]

@wizardgsz got your PM, and sent you an email. Let's take it offline for now. 

[wizardgsz]

Thanks for you kind hint!

Unfortunately I cannot run the VPN client, it says it is not installed. Anyhow I run the same installation program I had and it halts in "endless loop" while removing virtual network as the newest release.

Kind regards and thanks again...

[Dorit_Dor]

As i wrote above: Please do contact our technical services. We have people on duty assigned to assist issues related to this problem beyond the normal support contract condition and beyond the question if you are a customer. 

They are the fastest way to assist you.

if you failed, share real mail and phone number w Valeri or me in private and we will get support to contact you - i am confident that its solvable but it requires online session

[wizardgsz]

Thanks allo for you kind support! I hope to solve this ASAP 🙂

[_Val_]

@wizardgsz It is my understanding that the issue is now resolved. We are happy to help