A rule for contacting remote users

[Railx]

Good afternoon.

We have a server, it accesses the ip obtained from the pool of addresses for remote connection via CheckPoint VPN. We have created a rule in the policy, but it is not getting through:
Source: our server
Distanation: ip-pool of the gateway
VPN: Remote Access
Service and Applications: tcp_15000_KAV, UDP_15000_KAV
Action: Access

We need the correct rule so that servers on the internal network can reach remote users who are behind the vpn check point.
Can you tell us what to do?

[Danny]

What is the log showing?
What does fw monitor show?
Did you check that the security config on the remote users' PC's doesn't prevent this connection?

[PhoneBoy]

You need more than a specific rule, you also need to enable back connections in Global Properties.