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Joey_Li
Iron

E80.87_CheckPointVPN connectivity with the vpn service is lost

hi,

I have installed E80.87_CheckPointVPN on my pc(win 10, 64 bit), but it can not work.

In support center, according to sk113372https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

I upgrade all the network and system drivers, the problem still not been solved

please help me, thanks~

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4 Replies
Admin
Admin

Re: E80.87_CheckPointVPN connectivity with the vpn service is lost

I would recommend opening a TAC case so we can troubleshoot what's going on.

One question, though: Are you using another VPN or firewall program as well?

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Joey_Li
Iron

Re: E80.87_CheckPointVPN connectivity with the vpn service is lost

Thanks for your reply.

Actually,yesterday I wanted to update my vpn client, so I uninstalled the old checkpoint VPN,maybe E60.. I cannot remember,at the same time, i installed the new E80.87,  so, a series of problems appeared.

Now I find that I cannot install all vpn clients,E80.86,E80.87,E80.88 these 3 versions prompt  a series of problems like this.

another all previous versions (before E80.86), prompt

My laptop have another vpn client but not in using,and before i uninstalled the old checkpoint vpn, they were all available.

Thanks for your recommendation. I will open a TAC case in this week.

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Re: E80.87_CheckPointVPN connectivity with the vpn service is lost

Many client met the same issue, too. Could you please share solution or workaround from CheckPoint TAC? Or your solution at last? Many tnx!

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Joey_Li
Iron

Re: E80.87_CheckPointVPN connectivity with the vpn service is lost

Sorry to reply you so late..

I have deleted all things about checkpoint in these ways  C:\Windows\System32\drivers and installation path,Cleaned up invalid registry.

Then, installed a old version VPN client, the problem solved

I think this problem is caused by not completely uninstalling the software.

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