Skyline with SMB (Embedded Gaia)

[ptuttle_2]

Hello;

Quick comment on using Skyline with SMBs.  We see that R81.10.08 Build 996001608 has Skyline, monitoring agent (as EA)

We tested this with a 1595r and works fine however with the same build for the 1570r, it does nothing.  It does not even try to talk to the server.  looking at logs and tcpdumps, there is no traffic going toward the Skyline server.  I know it says EA but just wanted to put this out there.

If someone has any in-sight that might know when this might be ready on the 1570r?  that would be great to have this information.

Thanks

-pat

[PhoneBoy]

I presume it will be available for everything once the feature is not EA for Quantum Spark. 

[limort · Accepted solution]

R81.10.08 Build 996001608 should allow evaluating Skyline with 1570R. Note that the Spark Skyline implementation depends on internet connectivity for downloading the relevant binaries to the GW when the feature is enabled so if the 1570R is not able to reach CP servers it might explain why it did not work for you. If the binaries were successfully downloaded you should see a folder called OpenTelemetry in /storage.

[ptuttle_2]

Thanks for the response.  I did a compare of the 1595r and 1570r and those directories and files are not there for the 1570r. Are these being included a future release for the 1570r?

-pat

[limort · Accepted solution]

The directory is not a part of the image - as I wrote the gateway download files from CP cloud when the feature is enabled and only then the folder is created. Did you verify the 1570R has internet access?

[ptuttle_2]

Thanks for the clarification.  I re-traced my steps and discovered the 1595r is on my lab segment that has internet access. The 1570r is not.  I was thinking it was part of the image.  Would have been nice if it was because all 80+ 1570rs we have in the field are air gapped meaning no internet access allowed.

Can I just copy all the files in "Storage/OpenTelemetry"   ?

-pat

[ptuttle_2]

Thanks for the info and pointing me in the correct direction.  I was able to put a 1570r into our lab with internet access, let it download the files, then I copied the "OpenTelemetry" directories and files off, and manually put them into a 1570r in the substation.  This worked !!  

It still would be nice if this was part of the image.  We do not know if the next image upgrade will overwrite these files?

-pat

[limort]

The cleanest way is probably to just copy the gz files into /storage and then configure the feature from WEBUI/clish (or turn the feature off and back on if it was already turned on before the files were copied), but indeed the files will not survive upgrade and the process will have to be repeated after each firmware upgrade.

[scordy]

Seconded. Same issue. This would be much nicer/cleaner if these files were part of the image. None of our 1570R/1595R fleet are allowed access to the internet. I could wrangle a solution if proxy access to download these files worked. (Appears not to, however). I'm stuck with manually copying files around like the rest of this thread. 

[Christian_Koehl]

Hi,

Call TAC. I had a case in the past und I got a special build. This build had the proxy function.
They told me, this "little, nice" feature will come into the normal build, but I don't know when...

BR,
Christian

[Christian_Koehl]

Must the unit have direct access to the Internet or can the proxy configuration of the unit be used for download the OpenTelemetry packages?