native applications after logging into the portal No response after clicking Connect button

[Daniel_Kavan]

Hi all,

RE: R81.10 JHF75

After an upgrade this morning, I can log into the MAB portal successfully.   However, when I click the Connect button, there is absolutely NO response, as if I never clicked it.  I tried cvpnrestart, re-installing policy, no joy.   I've tried all the major browsers as well.  Also, I cannot log into the webui.  I have 5200 running JHF75 and its working with out an issue.  

Hmmm… can't reach this page

172.1.1.1 refused to connect.

Try:

• Checking the connection
• Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

Refresh

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Check your Internet connection

Check your network cables, modem, and routers.

Allow Microsoft Edge to access the network in your firewall or antivirus settings.

If it's already listed as a program allowed to access the network, try removing it from the list, and adding it again.

If you use a proxy server:

Check your proxy settings. You might need to ask your organization if the proxy server is working. If you don't think you should be using a proxy server, go to Settings > System > Open your computer's proxy settings

[the_rock]

Reach out to TAC, it might need some debugging to try figure out what happened. Personally, never heard of such an issue, upgrade or not.

[Daniel_Kavan]

I have, in the meantime, I'm seeing these in vpnd.elg.  Also, tried turning acceleration off, no difference.

[5 Nov 8:50:55] T_event_fdclr_epoll: failed to clear socket: 92 from epoll set: Bad file descriptor
[5 Nov 8:58:22] T_event_fdclr_epoll: failed to clear socket: 54 from epoll set: Bad file descriptor
[5 Nov 8:58:22] T_event_fdclr_epoll: failed to clear socket: 55 from epoll set: Bad file descriptor
[5 Nov 8:58:22] T_event_fdclr_epoll: failed to clear socket: 56 from epoll set: Bad file descriptor
[5 Nov 9:14:04] T_event_fdclr_epoll: failed to clear socket: 82 from epoll set: Bad file descriptor
[5 Nov 9:14:04] T_event_fdclr_epoll: failed to clear socket: 84 from epoll set: Bad file descriptor
[5 Nov 9:14:04] T_event_fdclr_epoll: failed to clear socket: 85 from epoll set: Bad file descriptor
[5 Nov 9:47:49] T_event_fdclr_epoll: failed to clear socket: 53 from epoll set: Bad file descriptor
[5 Nov 9:47:49] T_event_fdclr_epoll: failed to clear socket: 54 from epoll set: Bad file descriptor
[5 Nov 9:47:49] T_event_fdclr_epoll: failed to clear socket: 55 from epoll set: Bad file descriptor
[5 Nov 10:13:07] T_event_fdclr_epoll: failed to clear socket: 56 from epoll set: Bad file descriptor
[5 Nov 10:13:07] T_event_fdclr_epoll: failed to clear socket: 64 from epoll set: Bad file descriptor
[5 Nov 10:13:07] T_event_fdclr_epoll: failed to clear socket: 65 from epoll set: Bad file descriptor
[5 Nov 10:18:38] T_event_fdclr_epoll: failed to clear socket: 140 from epoll set: Bad file descriptor
[5 Nov 10:18:38] T_event_fdclr_epoll: failed to clear socket: 142 from epoll set: Bad file descriptor
[5 Nov 10:18:38] T_event_fdclr_epoll: failed to clear socket: 143 from epoll set: Bad file descriptor
[5 Nov 10:20:34] T_event_fdclr_epoll: failed to clear socket: 94 from epoll set: Bad file descriptor
[5 Nov 10:20:34] T_event_fdclr_epoll: failed to clear socket: 95 from epoll set: Bad file descriptor
[5 Nov 10:20:34] T_event_fdclr_epoll: failed to clear socket: 96 from epoll set: Bad file descriptor
[Cvpnd 20930]@dred[5 Nov 10:47:37] Warning:cp_timed_blocker_handler: A handler [0xf6eaf980] blocked for 3 seconds.
[Cvpnd 20930]@dred[5 Nov 10:47:37] Warning:cp_timed_blocker_handler: Handler info: Library [/opt/CPsuite-R81.10/fw1/lib/libCvpnIsRpc.so], Function offset [0x9980].
[Cvpnd 20930]@dred[5 Nov 10:47:37] Warning:cp_timed_blocker_handler: Handler info: Nearest symbol name [_ZN4Cvpn17RpcRequestHandler19s_responseSendingCbEP7_FwConnPvj], offset [0x9980].
[Cvpnd 20930]@dred[5 Nov 10:47:37] Warning:cp_timed_blocker_handler: A handler [0xf68da660] blocked for 3 seconds.
[Cvpnd 20930]@dred[5 Nov 10:47:37] Warning:cp_timed_blocker_handler: Handler info: Library [/opt/CPshrd-R81.10/lib/libComUtils.so], Function offset [0x1e660].
[5 Nov 10:47:37] T_event_fdclr_epoll: failed to clear socket: 74 from epoll set: Bad file descriptor
[5 Nov 10:47:37] T_event_fdclr_epoll: failed to clear socket: 76 from epoll set: Bad file descriptor
[5 Nov 10:47:37] T_event_fdclr_epoll: failed to clear socket: 77 from epoll set: Bad file descriptor
[5 Nov 15:50:55] T_event_fdclr_epoll: failed to clear socket: 43 from epoll set: Bad file descriptor
[5 Nov 15:50:55] T_event_fdclr_epoll: failed to clear socket: 54 from epoll set: Bad file descriptor
[5 Nov 15:50:55] T_event_fdclr_epoll: failed to clear socket: 56 from epoll set: Bad file descriptor
[5 Nov 15:59:53] T_event_fdclr_epoll: failed to clear socket: 200 from epoll set: Bad file descriptor
[5 Nov 15:59:53] T_event_fdclr_epoll: failed to clear socket: 202 from epoll set: Bad file descriptor
[5 Nov 15:59:53] T_event_fdclr_epoll: failed to clear socket: 203 from epoll set: Bad file descriptor
[5 Nov 17:05:38] RADIUS Servers Cannot Be Reached. Dropping Request
[5 Nov 17:08:57] T_event_fdclr_epoll: failed to clear socket: 96 from epoll set: Bad file descriptor
[5 Nov 17:08:57] T_event_fdclr_epoll: failed to clear socket: 98 from epoll set: Bad file descriptor
[5 Nov 17:08:57] T_event_fdclr_epoll: failed to clear socket: 99 from epoll set: Bad file descriptor
[5 Nov 17:12:50] T_event_fdclr_epoll: failed to clear socket: 129 from epoll set: Bad file descriptor
[5 Nov 17:12:50] T_event_fdclr_epoll: failed to clear socket: 131 from epoll set: Bad file descriptor
[5 Nov 17:12:50] T_event_fdclr_epoll: failed to clear socket: 132 from epoll set: Bad file descriptor
[5 Nov 17:16:29] T_event_fdclr_epoll: failed to clear socket: 103 from epoll set: Bad file descriptor
[5 Nov 17:16:29] T_event_fdclr_epoll: failed to clear socket: 106 from epoll set: Bad file descriptor
[5 Nov 17:16:29] T_event_fdclr_epoll: failed to clear socket: 107 from epoll set: Bad file descriptor

[the_rock]

See if below post helps (another post at the bottom with POSSIBLE solution)

https://community.checkpoint.com/t5/Remote-Access-VPN/Mobile-Access-Blade-with-CIFS-segfault/td-p/81...

Andy

[Daniel_Kavan · Accepted solution]

Thanks so much for the suggestion but I literally just got it working again.  I had a throttle hot fix still installed sk173765  Once removed I was able to connect.