I have already involved TAC on this case.
They to asked me to collect logs but nothing happens when I report a problem from the application.
Was told Sandblast Mobile Dashboard manager receives these logs so now I have to reproduce problem again.
In the meanwhile I found out from the latest release note.
Report a Problem Enhancement Many customers have users who do not have the native email client configured or need to send logs through a partner How it works:
• Emails address of Report a problem feature can be customized so device users will send reports about SandBlast Mobile application issues to corporate email (by contacting Check Point Support).
• Customers with no native email client configured on iOS devices will be able to share logs with Check Point.
This means to me because I am using e-mail client other than the native I am not able to collect logs by myself and e-mail the logs to my own e-mail account to be able to add the collected logs to TAC case.
Maybe as a test I would be able to enable the native e-mail client while testing and figuring out this issue.
Thanks
Best Regards
Kim