After migration from R77.30 to R81.10 there are some problems with mobile access.
General Workspace mobile on Android and IOS works, but for some devices and users ...
User was unable to connect from IOS. Decided to reset IOS and install capsule again (after reinstalling only capsule).
- no way to connect (Failed to login, InternalError)
On the same iphone another IOS user is also unable to connect, while is working normally on his own IOS.
"not working user" from the first IOS is also unable to connect on the IOS of the "working user".
"not working IOS user" is a "working user" on Android Capsule and laptop.
Another user has the same problem (but on Mac is working, only not from Capsule on iphone is now a problem - was working - stopped working), but is "less available" and the number of IOS devices for tests is limited.
case 6-0003190146 with debugs showing empty password and advise to recreate users in AD
Any idea when a new capsule fixing this problem will be available for IOS? Or how to avoid it/repair without replacing IOS phones to Android 😉
Maybe someone knows a procedure how to totally "uncapsule" an Apple user account/iphone? It looks something failed and is stored somewhere.