upgrade MGMT open server from r80.30 to r81.20 failed with error:Failed to deploy the upgrade tools

[Nenad_Odic]

Dear mates,

i have an issue with  upgrade trough CPUSE it gave me the error:

[2023-08-17 - 15:11:23]: Connected to https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl; authentication: SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
[2023-08-17 - 15:11:25]: Checksum Validation MD5: Check Point Download Center Value 0e55f304d81605eb80b056064d10d662, Local Value 0e55f304d81605eb80b056064d10d662
[2023-08-17 - 15:11:31]: Connected to https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl; authentication: SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
[2023-08-17 - 15:11:33]: Checksum Validation MD5: Check Point Download Center Value b86ecaedad55a41e907b3a175c6bc1a5, Local Value b86ecaedad55a41e907b3a175c6bc1a5
[2023-08-17 - 15:11:39]: Connected to https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl; authentication: SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
[2023-08-17 - 15:11:41]: Checksum Validation MD5: Check Point Download Center Value 754db0b9e3a35b41222dcfe2898f71a7, Local Value 754db0b9e3a35b41222dcfe2898f71a7
[2023-08-17 - 15:11:47]: Connected to https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl; authentication: SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
[2023-08-17 - 15:11:48]: Checksum Validation MD5: Check Point Download Center Value b639dcd939df5c1b83885c45a368d1ed, Local Value b639dcd939df5c1b83885c45a368d1ed
[2023-08-17 - 15:12:09]: Received a request to verify the installation of R81.20 Gaia Fresh Install and upgrade, please wait for the results...
[2023-08-17 - 15:13:06]: Check install succeeded.
<b>R81.20 Gaia Fresh Install and upgrade</b><br><br><b>Clean Install:</b><br>Installation is allowed.<br><b>Upgrade:</b><br>Upgrade is allowed.
[2023-08-17 - 15:13:31]: Connected to https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl; authentication: SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
[2023-08-17 - 15:13:31]: Starting to download R81.20 Gaia Fresh Install and upgrade
[2023-08-17 - 15:14:03]: Connected to https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl; authentication: SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
[2023-08-17 - 15:20:35]: Checksum Validation MD5: Check Point Download Center Value 857648cc249efbe9d32d79444e8ecd56, Local Value 857648cc249efbe9d32d79444e8ecd56
[2023-08-17 - 15:20:43]: <b>Package R81.20 Gaia Fresh Install and upgrade was downloaded successfully. Download time: 06:33</b>
[2023-08-17 - 21:13:37]: Checking for new available packages...
[2023-08-17 - 21:13:39]: Connected to https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl; authentication: SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
[2023-08-17 - 21:18:13]: Did not find any new packages
[2023-08-17 - 21:18:29]: Connected to https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl; authentication: SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
[2023-08-17 - 21:18:32]: Checksum Validation MD5: Check Point Download Center Value 5024f36adb76af3be42117f218205c9d, Local Value 5024f36adb76af3be42117f218205c9d
[2023-08-18 - 03:18:36]: Checking for new available packages...
[2023-08-18 - 03:18:37]: Connected to https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl; authentication: SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
[2023-08-18 - 03:23:03]: Did not find any new packages
[2023-08-18 - 09:23:27]: Checking for new available packages...
[2023-08-18 - 09:23:30]: Connected to https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl; authentication: SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
[2023-08-18 - 09:27:39]: Did not find any new packages
[2023-08-18 - 11:23:31]: Connected to https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl; authentication: SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
[2023-08-18 - 11:24:19]: Connected to https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl; authentication: SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
[2023-08-18 - 11:38:22]: <b>Upgrade of package Check_Point_R81.20_T631_Fresh_Install_and_Upgrade.tgz Failed</b><br><br>Failed to deploy the upgrade tools on the new partition.<br><br>Contact Check Point Technical Services for further assistance.

Please help or any idea ?

of course i can always try advanced upgrade but this error discouraged me to even try.

please any idea or TAC? 

[the_rock]

I constantly keep seeing authentication methods keep coming up...can you check what you have below set to in global properties? Not saying its 100% related, but just curious...

Andy

 

[the_rock]

Also, just to confirm, is this package you used?

Andy

 

[Nenad_Odic · Accepted solution]

Thank you man you ROCK 🙂

But i have installed latest JHF for r80.30 after that everything works i mean upgrade is done successfully.

So there was problem probably with R80.30 without latest JHF for it.

Sorry for panic but now everything is as it should be.

Thanks mate

[the_rock]

Good job! 👍