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Andreas_Aust
Collaborator
Jump to solution

updateable objects problem r80.40

uo.png

Can someone give me a hint why on the left side webex, dropbox and more are missing? Two mgmt servers. Both r80.40HFA 91.

TIA

-a

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1 Solution

Accepted Solutions
Greg_Harbers
Collaborator

Hi Chris,

FYI, TAC pointed me to sk174066, I have followed the steps and now all UOs categories appear in the list.

 

 

 

 

 

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8 Replies
PhoneBoy
Admin
Admin

Sounds like a TAC case since they both should getting information on updatable objects via the cloud. 

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Kaspars_Zibarts
Employee Employee
Employee

we have it but we are on T89

image.png

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Andreas_Aust
Collaborator

I'm glad that you have it. Wonder why that could happen. It's funny. The picture without webex etc. are from the R80.40 demo mode but also seen at customer site.

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Greg_Harbers
Collaborator

Hi Andreas,

Did you get this fixed? Were TAC able to assist?

Thanks

Greg

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Chris_Atkinson
Employee Employee
Employee

As above I've only seen this in two scenarios:

1. Some connectivity issue exists between SMS and the Cloud

2. Customer was using Demo mode.

 

Which version and JHF Management is used in your case and the build of SmartConsole used?

CCSM R77/R80/ELITE
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Greg_Harbers
Collaborator

Hi Chris,

I am definitely not using Demo mode
From sk122636, I have run curl_cli --cacert $CPDIR/conf/ca-bundle.crt https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl  on the SmartCenter Server and it resulted in this...

<?xml version='1.0' encoding='UTF-8'?><wsdl:definitions name="DownloadMetaDataServiceService" targetNamespace="http://updates.checkpoint.com/WebService/services/DownloadMetaDataService" xmlns:ns1="http://webservices.downloadcenter.checkpoint.com/" xmlns:ns2="http://schemas.xmlsoap.org/soap/http" xmlns:soap="http://schemas.xmlsoap.org/wsdl/soap/" xmlns:tns="http://updates.checkpoint.com/WebService/services/DownloadMetaDataService" xmlns:wsdl="http://schemas.xmlsoap.org/wsdl/" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<wsdl:import location="http://updates-prd-cloud.checkpoint.com:8093/WebService/services/DownloadMetaDataService?wsdl=Produc..." namespace="http://webservices.downloadcenter.checkpoint.com/">
</wsdl:import>
<wsdl:binding name="DownloadMetaDataServiceServiceSoapBinding" type="ns1:ProductUpdatesWebService">
<soap:binding style="document" transport="http://schemas.xmlsoap.org/soap/http"/>
<wsdl:operation name="invoke">
<soap:operation soapAction="" style="document"/>
<wsdl:input name="invoke">
<soap:body use="literal"/>
</wsdl:input>
<wsdl:output name="invokeResponse">
<soap:body use="literal"/>
</wsdl:output>
</wsdl:operation>
</wsdl:binding>
<wsdl:service name="DownloadMetaDataServiceService">
<wsdl:port binding="tns:DownloadMetaDataServiceServiceSoapBinding" name="DownloadMetaDataService">
<soap:address location="http://updates-prd-cloud.checkpoint.com:8093/WebService/services/DownloadMetaDataService"/>
</wsdl:port>
</wsdl:service>

Running the same command on our internal SMS, I get the same response.
We are running R81, JHF T77

I have also opened a TAC case, let's see what becomes of that

Greg_Harbers
Collaborator

Hi Chris,

FYI, TAC pointed me to sk174066, I have followed the steps and now all UOs categories appear in the list.

 

 

 

 

 

Chris_Atkinson
Employee Employee
Employee

Great to hear it was resolved, not come across that SK before , nice share. 🙂

CCSM R77/R80/ELITE
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