migrate_server export stuck on 3% Initializing export

[cem82]

Hi

I'm trying to run migrate_server tool to export config but finding after multiple attempts and leaving for an hr + it just stays on 3% Initializing export.  I'd expect it say "exporting configuration" (or similar) if it was doing something or is that a false presumption and it is doing something but really slowly in the background?  I don't see any processes utilising much CPU and all cores 95% idle and don't see disk space change at all or any files in the directory I specified.  Looking at ps the migrate process is 0% utilisation the whole time. 

Also are audit logs included in the export/import or do we need to do we need to do -l but gather that includes all traffic logs as well which I'm not after?

We've running R81.10 JHF 95 and installed latest upgrade tools ngm_upgrade_wrapper_997000759_1.tgz

Every so often I see this message pop up for a few sec and then disappear again.  Does anyone have any ideas or would it need to be TAC case (or just use the older migrate export)

/opt/CPsuite-R81.10/fw1/scripts/get_platform.py:125: DeprecationWarning: dist() and linux_distribution() functions are deprecated in Python 3.5
distr = platform.linux_distribution()

[PhoneBoy]

I'd involve the TAC here: https://help.checkpoint.com
Not sure that error message is relevant.

[khineminn]

@PhoneBoy   I have also same issue and we are trying DB import from r80.30 to r81.20 VM. Is it possible to raise a ticket to TAC without having a valid contract?

[PhoneBoy]

No, you will need to have a support agreement to open a TAC case.
What was the exact command line used to make the export?
You must specify the target version as part of the export, otherwise importing will definitely fail. 

[khineminn]

Today, I tried importing to the Smart-1 3050, and it was successful. I believe there may have been an issue with the partition on my R81.20 (VM), as 64 GB of RAM and 16 CPU cores should be sufficient. I plan to adjust the partition tomorrow and will provide an update.

Check Upgrade Tool Version

#cpprod_util CPPROD_GetValue CPupgrade-tools-R81.20 BuildNumber 1

997000834

!

Verify

#$MDS_FWDIR/scripts/migrate_server verify -skip_upgrade_tools_check -v R81.20

!

Export

#$MDS_FWDIR/scripts/migrate_server export -skip_upgrade_tools_check -v R81.20 /var/log/Export_DB_From_R8030_To_R8120.tgz

!

Import

#$MDS_FWDIR/scripts/migrate_server import -skip_upgrade_tools_check -v R81.20 /var/log/Export_DB_From_R8030_To_R8120.tgz