change lo reset the password of an appliance of the console port access user

[Luis1980]

change lo reset the password of an appliance of the console port access user

[PhoneBoy]

What precise appliance running what precise version/JHF of code?

[Luis1980]

The version of the appliances is R80.30

[_Val_ · Accepted solution]

If have just one admin account on that appliance, and your admin password is lost, refer to sk163461 for the solution.

[Luis1980]

Thanks for the answer, but they are an appliance in production, I can't do it like that

[_Val_]

You are posting in the management section, and I assumed your appliance is a management server. If this is the case, you can stop it, it will not affect network connectivity.

If it is a security gateway, you will have to set up a service window. However, it is is a member of the cluster, you still can stop it without breaking connectivity to your users.

That said, there is no other way to restore your password, unless you have admin password for your management. Please let me know if this is the case or not.