Upgrades tools package installation issue

[Vladimir]

Doing some lab work has run into the issue where the upgrade tools package installation is stuck in CPUSE at "Importing and installing the upgrades tools package", but unlike the situation mentioned in sk169552, there are no intermittent messages and the name of the package is correct: ngm_upgrade_wrapper_995000497_1.tgz

Deployment Agent Buid is 2071, R80.40 take 294.

Running on VMware ESXi VM management server R80.40 JHFA GA take 118.

[Expert@CPMGMT:0]# tail -f DeploymentAgent.log
[2021-06-08 - 14:41:10][10647 17897]:Found previous installed build for SFWR80CMP//6.0//HOTFIX_R80_40_JHF_COMP//PreviousInstalled
[2021-06-08 - 14:41:10][10647 17897]:Found previous installed build for R77CMP//6.0//HOTFIX_R80_40_JHF_COMP//PreviousInstalled
[2021-06-08 - 14:41:10][10647 17897]:Found previous installed build for CPUpdates//6.0//BUNDLE_DEP_INSTALLER_AUTOUPDATE//PreviousInstalled
[2021-06-08 - 14:41:10][10647 17897]:Found previous installed build for CPUpdates//6.0//BUNDLE_INFRA_AUTOUPDATE//PreviousInstalled
[2021-06-08 - 14:41:10][10647 17897]:Found previous installed build for CPUpdates//6.0//BUNDLE_R80_40_JUMBO_HF_MAIN//PreviousInstalled
[2021-06-08 - 14:41:10][10647 17897]:Found previous installed build for CPUpdates//6.0//BUNDLE_HCP_AUTOUPDATE//PreviousInstalled
[2021-06-08 - 14:41:12][10647 17897][HIGH DALOG_NORMAL]: Received request for collecting external tools logs after ngm_upgrade_wrapper_995000497_1.tgz package installation.
[2021-06-08 - 14:41:12][10647 17897][HIGH DALOG_NORMAL]: Package state is 11, collections is not needed
[2021-06-08 - 14:41:12][10647 17897][HIGH DALOG_NORMAL]: ===>>> action id="64" has completed <<<===
[2021-06-08 - 14:41:12][10647 17897][HIGH DALOG_NORMAL]: Waiting for install request...

Has anyone run into this issue?

[Vladimir · Accepted solution]

OK: seems the issue is a cosmetic one, but none the less annoying:

according to the last two lines of the DA_Actions.xml:

<action id="63" type="Import" pkgFile="ngm_upgrade_wrapper_995000497_1.tgz" src="WEB_UI" started_on="Tue Jun 8 14:40:56 2021" completed_on="Tue Jun 8 14:40:59 2021" completion_status="success" />
<action id="64" type="Install" pkgFile="ngm_upgrade_wrapper_995000497_1.tgz" src="WEB_UI" started_on="Tue Jun 8 14:40:57 2021" completed_on="Tue Jun 8 14:41:12 2021" completion_status="failure" />
</completed>
<uncompleted>
< />
</uncompleted>
</actions>

and

[Expert@CPMGMT:0]# cat install_UpgradeTools_UPG_TOOLS_R81_7.log
[2021-06-08 - 14:41:07][10647 17897]:Testing file: /var/log/CPda/repository/CheckPoint#UpgradeTools#All#6.0#5#3#UPG_TOOLS_R81#995000497/ngm_upgrade_wrapper_995000497_1.tgz >>> tar=yes, gzipped=yes
[2021-06-08 - 14:41:07][10647 17897]:About to execute command: nice -n 19 gtar -zxvf /var/log/CPda/repository/CheckPoint#UpgradeTools#All#6.0#5#3#UPG_TOOLS_R81#995000497/ngm_upgrade_wrapper_995000497_1.tgz -C /var/log/CPda/repository/CheckPoint#UpgradeTools#All#6.0#5#3#UPG_TOOLS_R81#995000497/rpm
[2021-06-08 - 14:41:07][10647 17897]:-- extraction completed successfully --
[2021-06-08 - 14:41:07][10647 17897]:Installed upgrade tools build (995000497) >= new build (995000497), not installing ngm_upgrade_wrapper_995000497_1.tgz
[Expert@CPMGMT:0]#

when the WebUI is still spinning the wheel.

So had to terminate the WebUI session to get out of it.