Unable to download updatable Objects

[creativemind_CP]

Hello All

I tried the solution given in the link but I get the same error.

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

Please suggest.

[_Val_]

It does not seem you are using a correct SK. Please look into sk122636 and report back

[creativemind_CP]

Hello Val,

Thanks for the reply.

Please find the results of the tests done as per the SK.

• Ping:

Ping from gateway :

Ping from management server :

• Running the command : # curl_cli --cacert $CPDIR/conf/ca-bundle.crt https://updates.checkpoint.com/WebService/services/DownloadMetaDataService?wsdl

From gateway:

From Management server :

• Running unified_dl UPDATE ONLINE_SERVICES :

On Management :

On Gateway :

• Running:  psql_client cpm postgres -c "select * from onlineservicespackagestatus;"  on the Management server

• Ran the following commands as per sk111080 :

1. grep -n "load_content" $FWDIR/conf/objects_5_0.C

1. grep Allow $CPDIR/registry/HKLM_registry.data | grep Data

ckp_regedit -p /SOFTWARE/CheckPoint/CPshared/6.0/reserved | grep CheckPoint

1. grep -A 2 DownloadAccess $CPDIR/tmp/umis_objects.C

1. $CPDIR/bin/cpprod_util CPPROD_GetValue CPshared//6.0//reserved AllowReceivingDataFromCheckPoint 1

$CPDIR/bin/cpprod_util CPPROD_GetValue CPshared//6.0//reserved AllowSendingDataToCheckPoint 1

[Taesan__Sec]

Hi,

May i know if the issue is already resolve and how did you resolve it? i'm currently encountering the same thing.

Thank you

[_Val_]

Most probably you have a connectivity issue. Work through sk122636 to see what's getting wrong. If still cannot resolve, open a support call with TAC.