Unable to connect SMS by R80.10

[Aniket_Mishra]

I am unable to connect my SMS R80.10 via smart console , after doing a cpdwd_admin list it shows CPM service as Terminated also after running script for CPM service status it is showing as Checkpoint  Management Server Is Not Runnning..Kindly help how to get CPM service started so i could connect with the SMS

[Vladimir]

Try cpstart and check the status of the service in a few minuets again.

[Aniket_Mishra]

thanks vladimir, did a cpstart but still CPM is showing as terminated.. also it's PID is showing  0

kindly suggest

[Vladimir]

I'm afraid you'll have to go through the full CPM debugging procedure to determine what is wrong.

Try following Troubleshooting "Unable to connect to server" error on R80.XX SmartConsole during login attempt fail... and based on it results perform the debugging described in R80.x Security Management server main processes debugging .

I'd suggest opening an SR and posting your debugging output in there.

[Jerry]

1. did you try to reboot the SMS?

2. when you do the TOP -H on the SMS, does it show fwm process running as well as the cpd?

3. can you paste here your TOP -H if possible?

4. does cpwd_admin list shows

APP        PID    STAT  #START  START_TIME             MON  COMMAND            
CPVIEWD    3808   E     1       [14:02:06] 2/1/2019    N    cpviewd            
HISTORYD   3811   E     1       [14:02:06] 2/1/2019    N    cpview_historyd    
CPD        3825   E     1       [14:02:06] 2/1/2019    Y    cpd                
FWD        3926   E     1       [14:02:12] 2/1/2019    N    fwd -n             
FWM        3929   E     1       [14:02:12] 2/1/2019    N    fwm                
SOLR       4052   E     1       [14:02:12] 2/1/2019    N    java_solr /opt/CPrt-R80/conf/jetty.xml
RFL        4066   E     1       [14:02:12] 2/1/2019    N    LogCore            
SMARTVIEW  4098   E     1       [14:02:12] 2/1/2019    N    SmartView          
INDEXER    4119   E     1       [14:02:12] 2/1/2019    N    /opt/CPrt-R80/log_indexer/log_indexer
SMARTLOG_SERVER 4190   E     1       [14:02:13] 2/1/2019    N    /opt/CPSmartLog-R80/smartlog_server
DASERVICE  23284  E     1       [11:45:56] 9/1/2019    N    DAService_script   
CPM        4542   E     1       [14:02:18] 2/1/2019    N    /opt/CPsuite-R80/fw1/scripts/cpm.sh -s
CPSM       22452  E     1       [14:06:02] 2/1/2019    N    cpstat_monitor     
LPD        22639  E     1       [14:06:32] 2/1/2019    N    lpd

or anything you find missing? please compare. that SMS is R80.10 take 169.

show us also your cpinfo -y all if you can.

Thanks

[Aniket_Mishra]

1. Yes 

2. 

3.

[Jerry]

cpinfo -y all

paste it here please.

[Jerry]

ps. if all this does not help please try to upgrade via clish to the take 169 with following at the end:

This is Check Point CPinfo Build 914000190 for GAIA

This is Check Point Security Management Server R80.10 - Build 034
This is Check Point's software version R80.10 - Build 140

hope it helps