Smartview Logs Export Takes Too Long

[DominusRex23]

Hi CheckMates,

We're currently running a standalone 3600 appliance on R82 (no hotfixes applied yet). When accessing SmartView, we're consistently seeing a "Query Failed" error. Additionally, log exports are extremely slow—even for a small set of ~1K logs, the export process is still stuck in "Generating" as of this writing.

Has anyone encountered similar behavior on R82?
Is this something that requires a specific hotfix, or could we be missing a configuration step?

Appreciate any insights or suggestions!

[the_rock]

Installing recommended jumbo would not hurt, but, how much ram does appliance have?

Andy

[Amir_Senn]

I would check processes with "cpwd_admin list" on the machine and check if log related processes are working properly.

You can also try "evstop ; evstart" to stop and start log related processes and see if this solves the issue.

JHF is always recommended and it will restart processes as well.

[the_rock]

Great points Amir.