SamrtEvent - Reseting Event Policy to default

[Michael_Horne]

Hello All,

Is there a way to reset the SmartEvent  Policy back to the default one

When we start up the SmartEvent  client we get the following Error

We are unable to save any changes to the current policy as it reports an error:

Installation of the policy does give us more detail about exactly what is causing the issue:

This seems to be related to a custom event we had, but have since deleted.  We do not have much custom information in the SmartEvent policy, so I would be happy if we could just somehow revert the SmartEvent policy back to the default on

Many thanks,

Michael

[_Val_]

Please open a support request with TAC

[Sergey_Aliev]

I would try to reset the field that it mentions in the error using GuiDBedit, so it will be set back to default. 

[Michael_Horne]

Hello,

I did look at GuiDB, but the mentioned table is empty:

Regards,

Michael Horne

[Michael_Horne · Accepted solution]

FYI, I got this solved with a TAC case. They were able to replicate issue in their labs. Then we ran some customized scripts to edit the internal databases. This solved the issue.