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gemechisd
Contributor
‎2024-01-26 05:29 AM

SMS

We have Open Server SMS with R81.10 JHF 109. The status and Action page is missing from the Gaia Web Portal.
The DAService is down. What's the main reason?
Below, you can find the attached screenshot of both the GAIA Web Interface and The status on CLI.

CP-SMS-GAIA.png
Preview file
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CP-SMS-DAService.png
Preview file
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5 Replies
the_rock
Legend
Legend
‎2024-01-26 08:08 PM

Did you try cpstop; cpstart or reboot? It would not be an issue, as its mgmt server.

Best,

Andy

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gemechisd
Contributor
‎2024-01-28 09:12 PM
In response to the_rock

@the_rock 

Yes I have tried Cpstop, Cpstart, and reboot.

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the_rock
Legend
Legend
‎2024-01-29 04:43 AM
In response to gemechisd

I would then work with TAC, sounds like more serious issue than I originally thought.

Best,

Andy

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PhoneBoy
Admin
Admin
‎2024-01-27 01:59 PM

Recommend reaching out to TAC: https://help.checkpoint.com

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Tal_Paz-Fridman
Employee
Employee
‎2024-01-29 05:37 AM

To eliminate a browser issue have you tried opening the Gaia Portal:

1] From a different browser

2] From a different machine

3] Clearing browser cache etc.

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